Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
Fridge
Looked as fridge and said can't do anything and left ! Was scheduled yesterday but didn't show and came today and didn't do anything. Won't recommend it.
Rozina S,
Newport Coast, CACustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1690930419071
Lazy worker
The tech assigned to my home for my dishwasher stated it was an electrical problem based on the dishwasher not cutting on. He never pulled the dishwasher out, only went downstairs and hit the breaker. He then looked under my sink with a flashlight and said, the wires are dead. Yet there are no wires under my sink for my dishwasher only a pump. He was very lazy and didn't want to access the real issue. How can you say it's electrical and don't even pull the dishwasher out to look at the wires. Terrible!!
Ashley C,
Edgewood, MDCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1690930618369
Service Deplorable,Technicians Exceptional
Technician was here the first week of July, ordered parts and scheduled for July 21. One part came in had to spend approximately 4 hrs on the phone trying to find out where the other part was. Finally got someone from Sears to tell me it was on backorder then it came in the next day. Took several phone calls to A&Ebut the computer could not recognize our phone numbers or the service numbers we had so the computer hung up on me several times. I finally got someone from Sears and verified parts were here and made an appointment. The technicians came, were extremely nice but had to tell us that the parts that came were wrong andnot the parts ordered. I am VERY upset because I have company coming tomorrow and I need the dishwasher. This has been going on for a month, just disgusting.
Nina B,
Cantonment, FLCustomer service response - Nina, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1690925530599
Tech could NOT detect issue
Tech could NOT detect issue; nor was he willing to check if the compressor (or other parts that should evaporate the water) might have had issues (intermittent or otherwise). Tech insinuated that the leak/spillage might have been from water that might have spilled over. That is absolutely NOT the case. Please do NOT send that particular tech, again, from here on forward. Tech arrived late and seemed totally uninterested in resolving issue. Left house within minutes. Would NOT let me review NOTES before signing what he wrote. Bottom line is the spillage came from refrig/freezer. Issue unresolved.
Joan G,
Aiea, HICustomer service response - Joan, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1690925105493
Dryer still not spinning
The dryer is having difficulty spinning after paying over four hundred dollars for the dryer not to be fixed with its spinning cycle . I have to cycle the dryer twice for clothes to be completely dry .
Jonathan C,
Rio Rancho, NMCustomer service response - Hi, Jonathan, We apologize for the difficulties your recent service has caused. We would like to provide you with some assistance regarding the issue you are having. Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected].
Sears Home Services on 1690925131581
KENMORE WASHER
A technician came out to access the washer and determined which part had malfunctioned. The technician ordered the part; however, when Michael came he stated that the part was not needed. Michael did not install the part. In less than 24 hours, the washer overflowed causing two rooms in our house to flood. I have been told that another technician cannot come back to my home until August 22, 2023. This is INEXCUSABLE as this situation could have been avoided if Michael would have simply installed the part which caused the washer to overflow.
Marie J,
Ringgold, LACustomer service response - Dear,We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1690925008684
Dish washer repair
Couldn't remember how to put dishwasher back together and then broke the part he was supposed to fix. Appears to be rushing repairs and seems very inexperienced. Did not communicate next steps very well after breaking the part.
Nick W,
Johnson City, TNCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1690923570953
Refrigerator
The refrigerator not cooling not working the top and the freezer as well. Still waiting for a technician to call back on this repair . I was told a technician will come back today .
Olga T,
Friendswood, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1690924712084
Baljit marok
Misdiagnose and hesitate to go in the attic and check the unit.
Baljit M,
Clovis, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1690923201244
Samsung Refridfertor Ice cube dispensor
Well Nathan A. was hr on July 18 and replaced the Ice cube Dispenser. The ices cubes did not work after that! I waited until Aug 1 when he returned. After Replacing the Ice Cubes Dispenser, and the motherboard, the repair man left my house and within 5 minutes the Samsung refrigerator was leaking everywhere all over the kitchen floor! I still have wet towels on the kitchen floor. I then tried to call A& E No way! no phone calls are permitted. I called Samsung and got a very bad service from all 4 people that I talked to! They could not care less about my situation and set up a new W.O for Aug 9....this is not acceptable, from A& E or Samsung. I will never buy a Samsung product ever! And I would not recommend A & E to anyone.
Marguerite N,
Sierra Vista, AZCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1690923170521