Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
Did not see technician
First I'd like to comment that providing a nine hour window is not good business practice. I'm a single parent who works from home so being available an entire day to drop everything and meet with a technician is difficult. Secondly, I spoke with the technician around 11 o'clock and he indicated he would come at 12:15. I called at 1:30 as I still had not received a notification and he said he would be there within 30-45 minutes. I called again at 3 o'clock and indicated that I needed to leave the house at 4 PM for an appointment as he still had not arrived and could not guarantee what time he would be there. I ended up cancelling my appointment.
Allison H,
Mentor, OHCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1691009193624
Not Repaired
The machine is still having the same issue. I felt that the repair person had already made up his mind that it is errors on our part and not the machine. Therefore the issue wasn't properly addressed. It's still not fixed.
Anita C,
Chico, TXCustomer service response - Hi Anita, We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1691009315327
Jason Vesey
The Technician stated before he even looked at the dryer "if it is miss use it is not covered." It seemed to me that he had his mind made up prior to looking at the machine. He drove up in driveway and set there 20 minutes, on what he stated was a conference call. He did not come to the door and introduce himself, leaving my 23 year old granddaughter wondering who was this man in our driveway. I told her to go ask if it was the Sears repairman so she would know his identity. Maybe the conference call was a reprimand or bad news. But I think he was unjust in his decision and he was in a bad mood. Which cost me money. I had requested that he call me and explain what he found. When he told me his decision, I told he had been no help to me and asked him to leave. He tinkered with the dryer another 10-15 minutes before he left out of the house. He again sat in his truck in my driveway for approximately 20-25 minutes before leaving. He had been so rude on his visit that my granddaughter was scared and called her brother so someone was on the phone. Then he wouldn't let her sign the ticket, instead he ask my grandson who isn't of age to the sign the ticket. I believe that is against Sears regulations.
Diane L,
Deridder, LACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1690984904495
Unprofessional and unqualified
Over five weeks he was guessing where is the problem with my fridge and keep ordering random parts, after changing 4 parts he did check if the fridge is coaling, he said everything is ok and he left, but fridge still not working, I call Ed another technician and was able to find the issue and fix it in 15 minutes only, not recommended him at all
JJ,
Fontana, CACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1690935369564
Nonsense
Dishwasher still broken. Tech will not move forward to repair because water line is copper?
Joyce C,
Saint Paul, MNCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1690934827081
No visit
Tech. Told A H S solved issue. I did not anticipate recept
Susan K,
Cedar Grove, TNCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on 1690932772293
Sears service is a bust.
Two different techs. First one flooded the ceiling in the business on the first floor beneath. Who's going to pay for the repairs. Nevermind the repair cost as much as a new machine. Anthony gets one star because I need to catch someone's attention over the previous tech's flood. Sorry Anthony.
Peter P,
New Haven, CTCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on 1690932757051
Service Repair -Pedro
Pedro called 3 times and the last one was at 2:36 pm said he was 10 minutes out. Didn't show or answer phone/texts. Submitted job completed and signed our names. I have contacted cinch and Sears to turn him in for fraud. My card needs to be refunded the service charge. We have been waiting since 7/16/2023 to have the refrigerator/freezer repaired.
Anita Swaner-Templeton,
Plainfield, INCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1690932928740
Pooor
Poor services if they are scheduled for repair they never show up and will lie that they came to your home and fixed the problem which was never done. I have been home all day waiting no one showed up
Cheryl B,
Bogalusa, LACustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1690932676847
Horrible
Isnan A did a horrible job fixing my central air he damaged it by overfilling the free on which it didn't need, there's a leak either in the unit or basement equipment and he knew it but decided to damage my unit plus he left evidence of a box that he used called easy seal and that is no good to use I hope you take into consideration my review and have him terminated for damaging my central air unit and now I have to suffer without air in this heat and I have an elderly mother living with me who is suffering also for the next 7 days I would also like a refund of some money taken off my bill for the damage that he did to me thank you!
Shelley S,
Hammond, INCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1690930883938