Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
Highly Unprofessional
Our previous appt we waited 7 hours, finally called and were told the repair guy was out sick. Shouldn't you let the customers know? Trying to get them to answer the p[hone is another challenge I prefer not to deal with ever again. It's no wonder Sears went out of business
Debra R,
Dayton, NVCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1691008370248
DRYER NOT REPAIRED
There was confusion Tech was a no show. Dryer is GE not Bosch as listed on ticket
Charles O,
Chattahoochee, FLCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1691008360078
Disappointing
Seems that Sears is working with the home insurances little by little, giving wrong diagnosis depending on what they got pre-approved. I am nos quite sure if this is a Sears issue or I forced, but with certainty they don't care leaving home owner with the same or even worst condition. Taking weeks to solve a claim.
Omar D,
Bakersfield, CACustomer service response - We are sorry to hear you did not have the service experience expected.We will share your experience with our service team.
Sears Home Services on 1691008318191
something is terribly wrong
The refrigerator is not cold and the freezer is defrosting and there is still no ice. What can possibly be wrong. Please , please get the darn thing fixed.
Mildred B,
Lakewood, WACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1691009222559
Fridge not fixed at all.
15 days after booking this service, technician has been here twice. Once on day 7 to tell us he needed to order the parts and again on day 15 (today) when he told us the fridge was working again. It's been 13 hours and the fridge is at 70 degrees. No cold air moving from vents at all. Freezer is at 54 degrees. Not sure how to get them back out here to finish the job.
Dr W,
Nashville, TNCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1691008331421
I am angry at Sears, not James
Sears is trying to get a home warranty company going, but Sears is not customer friendly. James (Sears) was dispatched to fix our fridge by Choice Home Warranty July 3 and on July 4, our kitchen floor was flooded by the ice maker. A floor we had to replace. Sears refuses to honor its 90-day guarantee to the homeowner, waiting instead of the home warranty company, who also sucks. Customers lose all the way around. And, my fridge still is not fixed. And, every phone call gets a different answer IF you can speak to someone who can actually understand the issue. DO NOT BUY A SEARS HOME WARRANTY OR WORK WITH THEM.
Regina C,
Topeka, KSCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1691008299530
Skip Sears - Go Straight to the Manufacturer
We were in a hurry to get our dishwasher repaired and called Sears because they could send someone out in a few days. After 3 different tech visits (meaning 3 days waiting around our house for 2 technicians, neither of which even opened the dishwasher to inspect any actual part of the appliance) we finally bit the bullet and called the manufacturer. The manufacturer fixed the problem within 15 minutes. Sears had totally misdiagnosed the issue - not surprising, given that the techs simply guessed what might be wrong rather than investigate the parts that might have caused our reported issue. The follow-up process to schedule yet another technician is run by bots and offshore call centers; it's impossible to speak to someone who can actually place customers with someone who knows about a specific case. Beyond disappointed with this service! Sears shouldn't claim to repair GE appliances if the techs aren't well-versed in how to fix them.
Taylor,
Ft. Worth, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1691008273055
Waste of time
Kevin was great. He was really nice and knowledgeable. The problem is that he had a work order for the cook top and the issue I described involved the vent, not attached to the cook top. I didn't know thst they were separate. Kevin said I'd have to submit another work order (more money) to look at that vent.
Robert B,
Mobile, ALCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1690986770207
Unit still does not work
Brandon was very nice. However or Clothes washer still does not work.
Rian C,
Puyallup, WACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1690985928698
Not professional
Do not have good customer service. Scales did not call before he came.
Rubin Campbell sr,
Memphis, TNCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1690985041458