Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
My fridge still doesn't work.
My fridge still doesn't work. 2 months, 7 visits, 3 different parts.
Christina S,
Denton, TXCustomer service response - Hi, Christina, We apologize for the difficulties your recent service has caused. We would like to provide you with some assistance regarding the issue you are having. Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected].
Sears Home Services on 1691010553370
Bad
I'm not happy with the tech. He was in a hurry and did not check what was needed concentrated on knobs on stove mor than what I needed checked. I was trying to talk to him he hurried out the door without answering questions.
Melissa W,
Opelousas, LACustomer service response - Melissa, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1691010536498
Two different diagnostic
One tech said that the issue was the fan ordered the part waited a week to install, when it was time to install it, a different tech came and he said it was the thermostat not the fan he ordered the part waited another week, when the first tech came back he said it is not the Thermostat but the fan , and only installed the fan and now I have the same problem and issue not resolved. Can not get hold of anyone to answer anything, just automated machine
Not happy with service,
Chesterfield, VACustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1691010562190
No Ice
Does he even know how an ice maker should work!!! He has been here 3 or 4 times now….. I've spent close to $400 for diagnostic and new ice maker and still NOT ONE ICE CUBE…..what has happened to good reliable capable Technicians!!!! Also, to top it off …. In my 1pm to 5 window , he comes at 5:30…. Half the day wasted
Sandra M,
Newhall, CACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1691010142421
Dryer not drying clothes
Horrible! Technician stated tube needed cleaning. That service was recently performed. Nothing else was checked. Dryer is not drying on certain cycles.
Octavis Jones,
Woodbridge, VACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1691008417496
Not helpful, rude, dismissive
Odaine H barely touched my unit and advised the issue was not related with the AC but more with the duct. I understand that Sears would not cover the work beyond the AC unit (duct connected to it); however, when asked for guidance on what kind of service or technician would be needed to fix it, he was dismissive, rude, grumpy and supposedly ignorant about who could help! SERIOUSLY? An AC technician who would NOT know that an AC technician would be needed to get this fixed? Thank goodness one of our maintenance guys was able to confirm that ANY AC technician would be able to fix the issue in no time. SEARS, please start focusing on training a crew that is not only sharp and knowledgeable but also at least a little helpful and courteous; we have always enjoyed your crew for years but the latest ones we've had have been very rude, uncooperative and lacked any customer service skills!
Concerned Customer,
Rockville, MDCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1691008390797
Update on my repair
James accidentally mixed up appointment times and said he would be here in 30 minutes which evolved into about an hour. He made quick work on replacing my refrigerator fan and set the refrigerator for factory settings. Shortly after he left the refrigerator malfunctioned. I inmed called James. He said he couldn't return and to restart the refrigerator by using the house circuit breaker in the home electrical panel and to call Sears for a new appointment. Since yesterday afternoon we have reset the circuit breaker several times but the refrigerator will not cool to a normal temperature and is currently at 55 degrees Fahrenheit. I called Sears service and they gave a return service call 5 days from now. When I said this is an emergency, I was told that someone would call me in 24-48 hours. This repair service reeks of bureaucracy and uncaring income. Refrigerators should take priority over occasionally used appliances and have same day service. Now I have to begin the process of evaluating and throwing out fresh food.
Roy R,
Colorado Spgs, COCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on 1691012444529
Horrible Unprofessional technician
This technician came to my home two times deemed my stove microwave and dishwasher inoperable. He out in a claim on microwave and dishwasher. He refused to put in a claim for replacement for my stove my home is filling with gas nothing on the stove works. The person left the claim report unfinished so another tech could not be dispatched to finish his job. Greg is unprofessional and should be reprimanded he jumped in his van and sped off without closing my claim and without helping me with a dangerous problem I'm my home. The stove he advised me last year was in operable the fridge as well by another tech. Sears please send professional to my home and replace these broken hazardous appliances in my home I can be reached 917 5576910. I called Sears home warranty spoke to supervisor Bell she cannot help me until this Greg finish his report.
Caprice C,
Bear, DECustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1691010044383
Refrigerator repair
When he arrived, I explain the situation that ice has built up on the freezer vent, I had taken photos of the ice that built up on the freezer vent to show him. He looked at the photos . He opened the refrigerator, took the temperature open the freezer looked at it and said that happens because it is summer and it is hot. I was not agreeing with his answer because the ice machine had stopped working. I knew there had to be a deeper problem. After a very heated conversation, (where I asked to speak to a supervisor, and he said try to call them )he was going to walk out the door. He came back in, everything out of the freezer and determined that the temperature sensor connected to the fan was not working and he had to replace it. I should not have had to raise my voice or argued with this man regarding looking at the freezer more deeply to come to a better solution than it is hot out that is why the ice built up. He was also trying to say that the refrigerator was old, which is a poor excuse as well. It is only 10 years old and I have had a problem with this refrigerator since I bought it. You can look up my record. Unfortunately I was not happy with this technician.
Laura M,
Bellmore, NYCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1691009874127
Technician did a horrible job and was rude
Lacked any customer service skills and left my unit broken because he was too lazy to fix it. He made it clear even before he saw my unit that he was giving me the bare minimum effort.
Tahlia G,
Lincolnwood, ILCustomer service response - We are sorry to hear you did not have the service experience expected.We will share your experience with our service team.
Sears Home Services on 1691008392708