Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
No communication at all
The technician came to check the AC, but it's unclear if the issue was actually fixed. Communication was very limited, and I was told the power was broken even though it was working before the visit. Overall, not a clear or reassuring experience.
German B,
Fort Lauderdale, FLCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1767340072402
was not nice
very unreasonable to talk with and didn't reschedule my appointment and he was bringing a trainee with him without my permission to do so.
Darrell O,
Gilmer, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1767314398111
Did Nothing
Blake looked at washer and said he was unable to locate the part and would turn it back over to warranty company. Sears' response on warranty site indicates job complete and new parts installed. NOT TRUE!
James L,
Maryville, TNCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1767314074322
Bad
Guy showed up. Said he wasn't allowed by company policy to work on my unit. Took my money and left. What a ripoff
Florence K,
Wylie, TXCustomer service response - We are sorry to hear about your experience with Sears. We take your concerns seriously and would like the opportunity to assist you further. Please email us at [email protected], providing your Appliance model#, serial# and phone number associated with your account, and we will look into the matter promptly. Thank you for bringing this to our attention.
Sears Home Services on 1767306349482
Didn't fix it
He told me that after replacing those fuses the vent needs to be cleaned and he wasn't comfortable turning on the dryer because it might trip the fuse . I cleaned it out when he left and turned on the dryer and it does not heat. Problem not fixed.
Shelley C,
Brazil, INCustomer service response - Dear Shelly, We apologize for the inconvenience and frustration you've experienced. This is not the level of service we strive for, and we appreciate your feedback. We have created recall service with reference# 0008096-13242144 and the appointment was set on 01/06/2026 to fix your dryer.
Sears Home Services on 1767305800992
Unable to do simple repair
The door on my Kenmore refrigerator has fallen off, so I gathered the washers and just need another person to put it on. Sears charges more for this simple repair than purchasing a new refrigerator. Useless; Sears appliance repair is useless.
Cheryl R,
Canyon, TXCustomer service response - We apologize for the inconvenience and frustration you've experienced. This is not the level of service we strive for, and we appreciate your feedback. We'll share your review with the team to ensure better accuracy moving forward.
Sears Home Services on 1767305585745
Unsatisfied service!!!
I paided $129 service call for the technician to tell me I'm overloading my washer machine. I asked if he put a load in it and he said no but could. He said he put 3 towels (WHICH IS UNREALISTIC) and said everything worked out fine. Well if maybe he put a realistic load in like a fourth towel and triggered a fault, maybe we could fix the problem but here I paid a service fee for NOTHING!!! THANK YOU SEARS FOR NOTHING!!!
Desmond P,
Oxnard, CACustomer service response - We apologize for the inconvenience and frustration you've experienced. This is not the level of service we strive for, and we appreciate your feedback. We'll share your review with the team to ensure better accuracy moving forward.
Sears Home Services on 1767305450184
No Value
The technician was fine. However the part needed is no longer made. I was still expected to pay for a house call even though the decision not to move forward was mine. Basic rip off
John D,
Danville, CACustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1767224494290
5 visits, no repair
The Technician visited 5 times. While refusing to admit the dishwasher was unrepairable, the technician could not make the machine work. We did not have use of the dishwasher for 2 months. Totally unsatisfactory experience.
Patrick M,
Newark, DECustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1767219721797
Derrick P ruined my dryer
The guy broke my lint housing. One of the pieces fell into the blower housing getting wedged between the blower wheel and housing. Im guessing he was starting the machine trying to figure out what the noise was. We'll in the process the plastic piece became wedged between the blower wheel and housing stopping the blower from moving. It backed power up into the main control board during it up. Now the dryer is 2 years old not a cheap dryer either. They don't make the board anymore. So I tried calling these people only to get nowhere. There is no one to complain to nor do they care. I had to buy a new dryer. STAY AWAY FROM THESE PEOPLE. And to top it off he just threw all the broken pieces in my dryer and just left
William W,
San Angelo, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1767222082914