Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
Horrible
Still without a dryer 2 months later. Still do not have a delivery date. Feel like I should sue
Janis B,
Berthoud, COCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1691020581904
Technician did more harm than good
My technician did something to the dishwasher where now the dishwasher won't blink, or even turn on. Tried to sell me repairs for the same amount. It would be to replace. It also tried to upsell a seers warranty on all my appliances. My appliances should stop working after a year and a half of use.
Tia W,
Southington, CTCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1691018544929
thanks but no thanks
Its a waste of time, he took more time in pulling out and fixing the oven than doing the real work. he is more focused on getting paid, than fixing the issue.
Sandy S,
Cumming, GACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on 1691017676789
Maintenance
Awesome! Mehrdad was both professional and courteous. He explained very clearly what he was doing. Mehrdad needs to be recognized for representing your company positively.
Joey P,
Seattle, WACustomer service response - Joey, we are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1691018299360
Issue not verified
Tech came in worked on the refrigerator and stated that it would work however he never verified that it was working and this is the 3rd time a tech comes in and tells me he got it working for me to find out after a day that it's still not working
Refugio C,
Santa Maria, CACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1691014799090
Worst experience ever.
Woke up this morning and realized that the refrigerator we purchased from sears some time in 2019 wasn't cooling. I called the 1800 number listed inside the door and was greeted with a very helpful and nice lady that helped set up the appointment for the technician to come out and see what the issue was. She informed me that there would be a 99.00 service charge if we declined the work which was acceptable. 2 hours later I received a text message stating that the technician was on his way. 2 plus hours after receiving the text message the technician called my cell to ask about the issues and I explained the it just stopped cooling and that after some research on the internet that I thought it was the compressor and that if that was the issue it should be covered under the warranty. The Technician asked me if I had the receipt from when we purchased it. Now that question raised a red flag in my mind so I asked why would you ask me if I had a receipt for an appliance we purchased 4 years ago unless you are trying to figure out how not to make it warranty claim. He became defensive and said it's not me it's the company that is requesting this to prove that we were the original owner. I stated that this information should be accessible through Sears and or its affiliates and that in no way that it matters who the original owner is anyway because the warranty follows the product not the original owner. Then I asked if this repair man was working for Sears or was he a contractor working for Sears. He states that he worked for Sears. I don't believe that this is true because he stated that he had to have a receipt in order to be reimbursed. We bought all our appliances from Sears and have had great service in the past. I can honestly say that we never experienced such dishonesty from a company like this before. It's not the money if the appliance wasn't covered we would have paid the bill to get repaired. We will pay someone else before you to repair it or replace it.
Elizabeth R,
Beaumont, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1691014606564
Rude
From the time your technician arrived at my house he was rude. Not much of a greeting besides "hi" when opening the door, not even stating who he was. Proceeded to come into the home, again without even stating who he was. Goes to work on the dishwasher and says we have a mouse that has messed it up, chewed up wires. Proceeded to tell me "it's a dishwasher not a garbage disposal" while handing my husband the inside parts for him to clean. When pulling the bottom tray out, there was a dead mouse in it, probably the same mouse that chewed everything up, again my husband had to clean that. After doing that, the guy took a couple pictures, told us that this wasn't covered under warranty and that we should just buy a new one. THE DISHWASHER ISNT EVEN 6 MONTHS OLD. Okay whatever, proceeding on. He packs up his crap and sits in my driveway for the next 20 minutes. While he's sitting there, my husband is installing the part that your technician was sent to install. My husband replaced the wires that were chewed, and the dishwasher is up and working just fine!!! MY HUSBAND DONE ALL THIS WHILE YOUR TECHNICIAN WAS SITTING IN MY DRIVEWAY. So your technician wasted our time, as well as your company money from just coming to tell us "well you just need to buy a new one" because he simply didn't want to do his job.
Kensie A,
Hohenwald, TNCustomer service response - Kensie, we are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1691012955170
Technician
Francisco came and said we would not be charged for labor Afters second visit from another technician in which we have spent over six hundred dollars on repairs and the washing machine still doesn't work.
Kirkpatrick F,
Toluca Lake, CACustomer service response - Hi, Kirkpatrick , we would like to provide you with some assistance regarding the issue you are having. Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected].
Sears Home Services on 1691010946272
To be determined
Here's the thing the technician came to my home early and on time. He told me what he felt. The problem was and he resolve the issue. One of the things he did suggested I kind of question because I've been in my home 14 years and he's the first technician to tell me that I need to move my thermostat. Nevertheless, the issue he stated was I needed a little more Freon and everything would be fine. So after he left, I noticed the house kept getting hotter, my house is hotter now than it was before he got here. I immediately called him and he never answered the phone. I contacted seers and they explained he could not come back for days. This is ridiculous. I felt he should've stayed around for a few minutes just to see if the temperature will get cooler but he didn't.
Rasheka T,
Sorrento, LACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on 1691012513566
LG washer
Andrew said he was done....set it on the rinse cycle should take about 20 minutes it didn't take that long so I went in there and on the screen is an EE blinking and it won't let me open the door it did empty though I tried to call Andrew and he didn't answer I left him a message hoping he would call and come back.
Tracy B,
Viola, ILCustomer service response - Tracy, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1691010598977