Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
Highly disappointed in Sears
While I won't blame all my frustration on Warren, I did find it quite irritating that he he seemed determined to make me feel like an idiot for scheduling a service call for my 13 year old Advantium. I am even more irritated, however, that I received two solicitation calls prior to the appointment acting as though they were confirming the appointment but really calling to peddle the insurance program. And then even worse was the fact that I committed to the ridiculously high $249 service fee (noting that solicitor #2 said 'oh no - it won't be over $150 - $250 is crazy high') only because it would be applied to the cost of the repair. So I feel like I was completely taken advantage of given the part I needed was no longer available. I feel that Sears should the allow me to apply the $249 to the purchase of a replacement. I am VERY unhappy with my experience and will not look to Sears for repairs or to replace my appliances (the rest of which are Kenmore Elite) in the future.
Dana D,
O Fallon, ILCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1691096524443
Do not call sears
I I had a bad experience. He was not on time. I would never call sears as the price was too high for the service provided. half the price of dryer just to put a pipe.
Palaniappan P,
Clarksville, MDCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1691096517960
Repair refrigerator
Mark was very disrespectful, he entered my home with an attitude. It only made matters worst when he asked me to pull the refergarator from the wall and I said I am a disabled veteran and was unable, I asked him not to go in my refrigerator without gloves, which we had words and said he could not do his job and proceeded to check the ice maker, he was frusted became was unable to connect the mirroring of the TV and refrigerator so he told me I had to unplug each of the device and reset my modem and call after this was done. I had the model & serial number to the TV on my phone, he asked to see, hand my phone to him, once he was done with the phone, he placed on the counter and when I asked to return my phone he refused to give to me. He said and I quote "it on the counter, you can get it when you come this way". Mark said there was nothing more he can do and started packing, I asked was someone else returning to fix my refrigerator, what do I have to do about replacing the ice maker. He refused to answer. At that point I was very unset and followed him to his vehicle, repeating my follow up questions and asking him to call his supervisor. The supervisor told him to call the police and the supervisor did not talk with me. The police was called and I am still without the repairs and the replaced recalled ice maker.
Wallace G,
Virginia Bch, VACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1691096493567
issue dishwasher is loose
steven, i wanted to rate your a 5. but this issue need to be resolved first issue dishwasher is loose not hooked into cabinet
Jeffrey S,
Palatine, ILCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1691096496284
Disappointed
Charles called to say he would be to my house within the hour. He showed up yes. He "worked" on it Yessss. He didn't call to say what was wrong to begin with. The refrigerator is still throwing codes and the back wall is freezing up like it's been doing. Clearly it was NOT fixed after waiting 6 weeks for this.
Jessica C,
Vancleave, MSCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1691101561493
Not working
He may have gotten the AC to stay on but it's still not working not cooling he is the second Tex from this company been without AC for 3 weeks now they want me to wait another week1/2 for someone else to come out!!!!!
Peggy D,
San Antonio, TXCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1691096601889
Fake visit
They told AHS they went to my home and they dont even show up, they fake a diagnose, send paperwork like if they show up, and nobody went to my home. They did a fake visit, my appliance still not working and untouched!!!! Worst service
Eduardo R,
Rio Rico, AZCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1691096473990
Worst technician with auditooth
I didn't like his attitude he didn't do his job correctly
Wijdan D,
El Cajon, CACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1691020677487
Service Call
Repair would cost more the appliance. A unnecessary charge if unserviceable. Should be less of a cost. Nice service man. But, unsatisfactory expense.
S.H,
Macomb, MICustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1691020590312
Dishwasher still not working
Came yesterday to fix dishwasher and it still is not working
Joshbrittan M,
Royston, GACustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1691019060805