Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
Did not fix dishwasher
Came and said he fixed dishwasher and left. Once it ran through a full cycle it was still not draining.
Robert W,
Brighton, MICustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1691096575275
Very disappointing service
Came after appointment window. Did not know what the reason for the visit was. Saw the dishwasher and arrogantly laughed and said I have not been using rinse aid to dry dishes, when I said I do, he said he doesn't believe it. Did a half hearted diagnostic in the dishwasher and told me I don't load the dishes well and they should be tilted at an angle. When I showed him the top rack, and asked him how to angle in that, he had no reply. When I told him that after a cycle, the steam is minimal, he said he can't stay the entire cycle to see that and that I should have kept the dishwasher running and near the end of the cycle for him to see. He did not aak me to do that when he called few hours ago, also his window was 12-5 and he arrived after 6, so how would one anticipate when to start a cycle. Overall, he was not interested in spending any time or effort, asked me to get a second opinion with another technician who might give a different opinion, was arrogant and tried to make fun of the fact that there was no rinse aid in the dw at the time he saw and just anchored to that, was not willing to consider the possibility that the de heating element or something else was not upto the mark. He wanted to only blame me, not trust me that I would not be stupid enough to not use rinse aid and call a technician to tell me that.
Reena B,
Scottsdale, AZCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1691096574452
Total scam
Richard looked at our ac unit and determined that it was not able to be repaired as part of our home warranty. He then said that he had the parts with him to make the repair and that would cost us 350 for the parts and about the same for the labor. Personally, I think that he was a trying to make a higher profit by denying the claim with the home warranty company. These days NOBODY comes out and then "happen" to have the necessary parts for the repair! It just doesn't add up!
Homeowner,
Cov, LACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1691096568087
Still not working
He has been out twice and the fridge is still not working properly. 15 days and almost $600 later. Nice guy but two misdiagnosis and still no fridge.
Clayton H,
Ormond Beach, FLCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1691097640250
Not Good
Jim was nice but my fridge is still broken its the exact same code on my fridge and freezer still not working
Sandra P,
Rialto, CACustomer service response - Sandra, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1691096571746
Not qualified
Communication was good at first. He did not fix the refrigerator properly. It was noisy and does not cool. No response from your company, and claim was closed. Not happy. Still not fixed as of 8/3/2023.
Joseph G,
Cuba City, WICustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1691096557174
Non problem solved regarding thr cook top knob to be repla
Tech was not helpful did not go thd extra step to solvr knob problem the knob was stripped needed new knob i sm very dissatisfied with this service company my money was spent with no fixed to thr knob or any help to help order the correct knob for cook top
Carolyn C,
Rio Vista, CACustomer service response - Dear Carolyn thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1691096562419
Terrible
Tech did not show up repairs were not made tried to call cant get in touch with no one worst experience I have ever had
Mike F,
Hitchcock, TXCustomer service response - Hi Mike, We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1691096599310
Fixing the Dryer
The technician came in timely manners. But the problem didn't fix and I have to pay the price without anything is done.
Harmesh S,
San Jose, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1691097610292
Refrigerator
He was very nice but our ice machine still is not working. None last night so I was giving it some time. But no ice today. Not sure what he did but no ice.
Tina B,
Frisco, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1691096530137