Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
Worst tech I've ever dealt with
The initial conversation I had with him on his courtesy call indicating he was headed over was fine. The conversation I had with him afterwards was not. My wife was the only one at the house and really wasn't aware of what was going on but he insisted he talk with her instead of me (she asked if he wanted to talk to me since I knew more multiple times, which he refused). On his call he insisted I was upset multiple times and told me to calm down, I was not in the slightest upset and was calmly trying to ask questions about his diagnosis or what he found to be the issue. I will have to say that Carlos was probably one of the worst technicians I have ever dealt with over the phone. He needs to work on his communication skills or have someone else make his calls for him. I have worked in fields with customers for several decades and I would not recommend him to anyone. This being the only time I've dealt with your company I would have to say I am not impressed at all.
Steven A,
Corp Christi, TXCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1691096640017
Company does NOT work on Geo-Thermo Heating and Cooling
I specified that we have a Geo-thermal technician be sent. That did not happen. How long before this gets corrected?
William H,
Lexington Pk, MDCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1691097964800
Refrigerator repair
Do not deal with this company. Impossible to reach by phone. When you finally get through on the phone the service is less than poor. They serviced my Samsung refrigerator which was working, and now the refrigerator is completely non-functional. Use these people at your own risk.
Allan G,
Boynton Beach, FLCustomer service response - Allan, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1691096617991
Not Fixed
This is the 3rd time they came out and the Ice Maker does not make any ice. He said it should be fine in 24 hours again but if it doesn't make ice he said for me to contact AHS and ask for an authorized Kitchenaid repair person.
Wayne S,
Fillmore, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1691096692796
Dryer not working correctly after cleaned
The technician Akanni was in training and not ready to be able to clean a dryer. He had some difficulty taking apart the dryer and putting it back together. One of the pins got bent and the senior tech was able to unbend it so Akanni could close the dryer. My dryer was working perfectly fine before they came. I used the dryer the next day and there was like a slight burning smell and it wasn't heating as hot for the bed bulky setting. Sometimes there's a clinking sound. Now I wish I'd never had the service done. I've contacted Sears it's very difficult going through their phone tree to get somebody directly. Someone's coming in 2 weeks to take a look at the dryer I'm hoping it's an easy fix they just need to take it apart and put it back correctly and maybe straighten anything that's been bent or misaligned. Sears can't say whether they'll charge me or not I don't think I should be charged for the service as it was their technician that cause the damage to the dryer. I'm waiting to hear back to make sure there is no charge for the service.
Dfly9,
Hayward, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1691096614393
Horrible Service for Refrigerator Repair
My refrigerator was not cooling properly. The Technician came by and actually made the problem much worse! On top of that he couldn't come by to fix the problem because of company policy and now I have to wait almost 3 weeks for a next appointment! Unacceptable!
George G,
Louisville, KYCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1691097752705
Repair my fridge not cooling
Technician was helpful with info on the fact he was sure he had fixed my fridge, but it still has not started cooling he said 24 hours. It's been 36 hours still not cool.
Kevin T,
Duncan, SCCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1691096594320
Would not recommend.
He had no idea how to fix a ZLine refrigerator. He said that he need an additional person to help oull out the refrigerator. Because he was alone he left. If he had experience in zline refrigerators, he would have know how to dismantle the feet which allows the rollers to move freely on my concrete floor. Additionally, he didn't have a good attitude-in my opinion .
Doug R,
Toledo, OHCustomer service response - Doug, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1691096590298
Worthless
This program is worthless. The technicians are not knowledgeable about the products covered. They have come here twice without doing anything. If you want to talk to an actual person on the phone it will take all day. Not to mention the aggravation of getting the runaround. I will not renew my Sears Master Agreement because it is a waste of money. Workers do not know anything and getting hold of a representative is impossible.
Dr Strangelove,
Philadelphia, PACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1691096585731
Icemaker
Crappy didn't fix the problem after two visits wouldn't recommend them
Linda M,
Gladwin, MICustomer service response - Dear Linda thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1691096591363