Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
2 tries 2 fails
Both last year and today Sears came out to fix our AC and it worked…..briefly. 30 minutes later, nothing, it stopped working so we again have to wait another week for them to come fix what they didn't the first time.
Justin M,
San Antonio, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on 1691096776600
Terrible
Very unhappy and disappointed. Darryl did not fix our gas range! He left telling me I needed to check and see if we had gas- which we did before it went out. I had to wait another 1.5 weeks to get someone back out (not able to use stove at all during this time) and it was actually because Darryl didn't properly plug in one portion of our new control panel- easy fix. I would never use him again.
Cassie B,
Gruver, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on 1691096757075
What a joke
He didn't do any service . Not a tool or a ladder taken out of his van. He stated that he refuse to do service because they were under staff. He even told me why they build two story homes in wegas. Thanks to your service tech ALEX I filed a complaint with my home insurance, choice home warranty AND BARRED SEARS HOME SERVICE FROM EVER ENTERING MY PROPERTY.
Stacy C,
Las Vegas, NVCustomer service response - Hi Stacy, we would like to provide you with some assistance regarding the issue you are having. Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected].
Sears Home Services on 1691096762729
Very Disrespectful
This man was very disrespectful did not even listen or try to understand what I was trying to tell him what the issue was with the washer. He did not even really look to make sure there was any issues. All he kept doing was telling me there's nothing wrong because there's no error code on the front screen. I did explain to him that the issue doesn't happen every single time but it has been happening more often. He assumed that I was lying about the issues with my washer. Then telling me that he is done this 30+ years and he knows and that people tell him stuff all the time that are not true. He assumed that I was lying about the issue. I have no reason to lie about what is going on with my washer. All I want is for my washer to work correctly all the time not only sometimes. I have had other technicians come to my house and fix other issues with my washer that eventually ended up getting fixed not once have I ever been treated that way. All I want is for somebody to truly look at my washer and not accuse me of lying. I had to schedule another appointment to get my washer looked at. If I was able to I would write him a zero because how disrespectful he was.
Monique L,
Albuquerque, NMCustomer service response - Hi Monique, Thank you for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with us. If you would please message us with the name, address, and phone number that is associated with this issue please email us at [email protected] and we will be able to see how we can help out. Please reference this review in your message, thank you.
Sears Home Services on 1691096736467
washing mach repair
appointment time unsatifactory repair service was not correct needs to be re serviced
Arline W,
E Providence, RICustomer service response - Hi Arline, Thank you for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with us. We apologize for the inconvenience of having to wait between appointments. We take all reviews as feedback on how we can improve our service. If you would like us to look into your situation further, please email us at [email protected]. Please reference this review, thank you.
Sears Home Services on 1691096702779
I still have a dishwasher that does not run a complete cycle
Rinse Aide is not going to solve the problem that my dishwasher does not run a complete cycle. It stops before the cycle is completed. Rinse Aid is not going to dry all the water out of the dishwasher when the cycle does not complete. I do NOT want a dishwasher that does not work properly! He did not solve my problem
Susan L,
Houston, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1691096687649
Mic
Not fixed microwave
Christopher H,
Erhard, MNCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on 1691096678514
Microwave
He did not fix the microwave, which was the reason why I was here
Christopher H,
Erhard, MNCustomer service response - Christopher, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1691096678536
Customer Service Leaves A Lot to Be Desired
The actual appointment went very well. Afterwards, a nightmare. The technician advised that I needed a compressor and dryer and that I needed to order the parts from LG. I attempted to place the order but LG advised that Sears needed to place the order—the customer cannot. I gave them the technician's contact information. LG call me back and advised that the technician told them that they needed to understand their protocol and then hung up. He did not pickup my calls. I finally reached someone after 3.5 hrs who proceeded to make another appointment for A WEEK LATER so that the technician could come to my home and order the parts. You read that correctly. The only resolution is another technician coming to my home —A WEEK LATER — for the sole purpose of ordering parts. Inefficiency and lunacy, thy name is Sears. My receipt is also of concern. Sears advertises that the diagnostic charge will be applied to the bill, if you agree to the repairs. The technician billed me for "Labor" and "waived" the diagnostic charge. The customer service rep couldn't explain this and tried to send me to billing. After an entire morning and part of the afternoon just trying to get assistance, I just gave up. This is the last time that I will ever use this service.
E S,
York, SCCustomer service response - Hi, Thank you for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with us. We apologize for the inconvenience of having to wait between appointments. We take all reviews as feedback on how we can improve our service. If you would like us to look into your situation further, please email us at [email protected]. Please reference this review, thank you.
Sears Home Services on 1691096679218
Job not compleo
Range beeped continuously after he left. Wish he had completed the hob.
Jim O,
Ashland, WICustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on 1691096656772