Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
Appointment
Two times in a row the same technician came and did nothing
Janice P,
New Orleans, LACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1691151245244
No Show
Technician Hung H never showed up. On Monday 7/31/23 around 5 PM he called that he was on his way but he never arrived. Around 7 PM he called again saying he would return next day Tuesday afternoon. He never came. I see on my email that he submitted a false receipt to Sears indicating he had been here and "fixed some wires". It's been two months since I first reported my AC malfunction. I cannot depend on Sears Home Services any longer. I'm getting a local repairman o fix my problem even though I'm covered by Sears Master Protection Agreement.
Julian N,
Ft Washington, MDCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1691106690519
No one ever showed up
After initially coming to service my dishwasher I was told that a part was needed and I would have to await its arrival. The repairman then scheduled the appointment for the following week. On the date of the next appointment no one came. I called and was told I needed to schedule again. I once again scheduled the appointment. This time a repairman came, however he disassembled the dishwasher and left parts strewn about my floor after he left. More frustrating however, the dishwasher wasn't fixed. I then called again to schedule yet another appointment. Took the day off to wait, only to once again get a no call/ no show.
Kim F,
Flossmoor, ILCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1691106677623
Does not listen
He tried to twist what i told him and refused to listen when i was clarifying what I meant. I threw him out because he was giving me a heart attack. He only wanted to listen to himself. Argued with me when i was trying to explain. Lazy
Eden J,
Fountain Vly, CACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1691106568053
No help at all
Tech came out and said unit was working fine according to his reader. Over 8 hours later and the house is still over 80 degrees.
Lorraine R,
Mequon, WICustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1691105071098
It took 7 weeks
When he come he didn't want to change parts I had to stay on top of him the whole time and he still didn't change one part
Michellebeh P,
Oakdale, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on 1691104542386
Service was not completed correctly
My AC is still not working correctly. After saying there was nothing wrong with the unit, I came home 2 hours later to a house that was 82+ degrees when the thermostat was set at 75. My mother was present for the repair and I told him on the phone the unit was not working correctly, and he said it was working properly for him. Very disappointing. He did not take what I said seriously and now the problem is worse and I have to schedule another repair.
Sherry S,
Winter Haven, FLCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on 1691104510269
Bad attitude
Oscar has been here once before and doesn't have a helpful attitude. He wants to do as little as possible and nothing more.
Sherry G,
Fox Lake, ILCustomer service response - Sherry, we are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1691102001018
Poor service
Tyler H deserves no stars. He was very rude. Implied I didn't know what I was talking about. Proceeded to take refrigerator door apart, broke a piece off, told me that was the only way the door can be fixed is by him scratching the door, which he did. I told him I don't want it scratched and told him to stop and leave.
Dale L,
Weedsport, NYCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1691096902649
Worthless
He didn't fix anything. Said don't use eco dry but eco dry doesn't work on time dry. He didn't solve anything. Spent 10 minutes to do nothing.
Bobby C,
Richlands, NCCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on 1691096797411