Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
Retrain
Worse Teck that I have ever seen. He was unprepared. Did not have covers for his shoes at the door, had to go back to the truck to get some. Then he would go out of the house and would not take them off and wear them back in the house. Had no rags, towels to do the job, I have to give him them. Had water all over the floor, under the sink and on the Conter when he left. We had to clean up after him, everything under the sink was loaded with water. Had to take everything out and clean to let dry over the night. Large kitchen rug had water soaked on it, had to remove (it is not a cheap rug) and let dry. Wood floors were the same. He needs to be retrained! Waited all day for him and then had to spend over an hour to clean up. Will put everything back today, another 15-30 minutes of my time. Have used your service for over 30 years, if you every send him back, I will not let him in to do the work.
Pete A,
Yelm, WACustomer service response - Pete, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1691183596548
Still not repaired.
The refrigerator still does not work. How do I get you to come back and fix it?
William I,
Bountiful, UTCustomer service response - We are sorry to hear you did not have the service experience expected.We will share your experience with our service team.
Sears Home Services on 1691180929604
Sears
Very late not sure if it was a correct estimate looking for a second opinion
Kendra R,
Hillsborough, NCCustomer service response - We are sorry to hear you did not have the service experience expected.We will share your experience with our service team.
Sears Home Services on 1691180863612
microwave repair
Burning smell coming from microwave which he diagnosed as problem with transformer. However, the same smell continued to come after the transformer change and asked to review again, refused to acknowledge the problem and got angry!
An C,
Brookfield, WICustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1691183604055
Totally disappointed
I received the visit of Marco Technician to review my AC unit. Then he told me verbally that my unit are not working correctly and he will suggest to replacing them. Then I receive a visit of another Sears contractor, these new guys review my units again and their diagnostic was totally different. This new contractors submitted a report that I need to clean my units instead replace. I don't understand how two diferente people reviewed the same units and have a totally diagnosis different. And the worst part is that I need to pay from my pocket the cleaning service. Wow totally disappointed
Claudia C,
Brownsville, TXCustomer service response - We are sorry to hear you did not have the service experience expected.We will share your experience with our service team.
Sears Home Services on 1691180830511
Problem was not fixed
He came twice but both times the problem was not fixed.
Anil M,
Longmont, COCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1691183579044
Very disappointed
The tech wasn't in my home 3 mins didn't look at anything, not even shine a flash light or go outdoors, stated we prolly should change filter or call someone else out.
Shamal T,
Hughesville, MDCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1691151652507
Not satisfied
He hardly looked at and said nothing was wrong, yet the stench continues. He didn't want to be bothered with taking it apart.
Theresa G,
Atwater, CACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1691151566525
Terrible service.
So I have been waiting three weeks for a washer. The part came in same day as the service appointment and the guy said he would come back the next day after the part arrived which he never came back after another week of calling around finally got another appointment for today which be replaced the part but didnt bother to check to see if it works which it does not so now i have to contact the company again to come back out and repair it again which will be now another week minimum to which now i have been going to the laundromat for a month using quarters which is very inconvenient why not check to see if it works before leaving the house? I guess we shall continue the poor service and request another tech to come out and re evaluate the washer.
Chevon N,
Colorado Spgs, COCustomer service response - We are sorry to hear you did not have the service experience expected.We will share your experience with our service team.
Sears Home Services on 1691180775214
Just wrong
If you could please come back and at least put the air filter in
Regan S,
Newburgh, INCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1691151404846