Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
Fridge repair
Technician was nice but I feel like he had no clue what to do and kept googling suggestions. He thought raising the bottom of the fridge would align the doors when the doors are independently hanging. Did not do anything to protect the floor.
Amy H,
Hamilton, OHCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1691183656944
Stove service
I called sears repair because we smelled gas every time we turned the oven on. The gas smell would fill the entire kitchen and living room. The service person said he had the stove on for 20 min no smell. The next day I turned the oven on and the house fill with the gas smell. Like always. This was a waste of my money. The service man did not want to listen to what I said he cut me off and just said he could replace the valve and it would cost more than what I paid for the stove. I will never use your service again. I don't need to be talked down to in my own home.
Sue P,
Laurinburg, NCCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1691183674122
Very disappointed
This was a home warranty repair claim. The technician discouraged us from using the home warranty, claiming that it is too complicated of a process and that we should just pay him for the repair. Then he charges us more for the diagnostic then we were quoted and then even more for actually do the job. He said we could just fix it ourselves if we wanted to save money. So we ended up paying more than double our deductible to have him do nothing and the refrigerator is still not fixed. I am livid!
Scott G,
Cheboygan, MICustomer service response - Scott, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1691183639552
Bosch Dishwasher still not fixed
After the fourth time someone has come to look at/work on our dishwasher, the original problem (water not getting hot enough to dry dishes) is still not fixed. Charles (Chuck) on the 1st (Tues) came to look at the unit not pumping water after his last service. He reset the dishwasher and it worked, but after running a couple loads of dishes since, it is apparent the heating unit is still not heating the water to the desired temperature.
Simonemicha R,
Colorado Spgs, COCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1691183639719
Came late offer no explanation
Not the best service person or company representative. At 8 am the app said I was the 3rd customer and that the technician's ETA was at 11:46 . This changed to 1:18 and then 2:30. I had to call to complain then my amazement, customer service called the dispatcher and the Tech was on his way. He didn't get here until 3:00 PM offer no apology for the inconvenience or nothing! Not a good representative of the brand which is going down drastically because of people like this. He needs to be retrained to be more customer service orientated and understand that customers can't be kept waiting past the appointment time without an explanation. He gets 1 stars for eventually showing up and because I can't give less than 1 star.
Maria M,
Bronx, NYCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1691192415190
Not much help
I was told that I should not wash any sheets or blankets because it is considered a large load. The advice I was given was to take those to a laundry mat. So I guess purchasing a washing machine to do your laundry at home is a pipe dream, and I should not wash more than 2 jeans and a t-shirt at one time.
Antony D,
Glenarden, MDCustomer service response - Hi Antony, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members. If you would like us to look into your situation further, Please email us at [email protected] and will share your experience with our Service team.
Sears Home Services on 1691183650490
This tech was very unprofessional.
Am very displeased with your tech. He was very rude he did not service my air conditioner. When he was told that the air conditioner is still not working he drove off and said he already canceled the ticket. He was at my house less the 5 minutes. He never came in to check the thermostat. I would not recommend this company.
Margaret P,
Lanham, MDCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1691184889682
No progress done
The work done didnt do any difference. the refrigerator is still not working.
Adriana F,
Isabela, PRCustomer service response - Hi, Adriana, We apologize for the difficulties your recent service has caused. We would like to provide you with some assistance regarding the issue you are having. Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected].
Sears Home Services on 1691183616785
repair of washer
still broken This washer was not repaired. Will you return to do a correct job
Mary G,
El Cajon, CACustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1691192159480
GE refrigerator
Still not working since June been here 3 times !
Valerie H,
Plaquemine, LACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1691183606179