Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
I was told compressor is free and they charge me 742 for lab
They charge me 742 for labor, it was forced to me to do that. I was suppose to get compressor free . This people are thief
Saif A,
Jamaica, NYCustomer service response - Hi, Saif , we would like to provide you with some assistance regarding the issue you are having. Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us [email protected].
Sears Home Services on 1691183779343
Would give zero if I could
I have gotten to the point where I am filing a complaint with the Maine DA office Consumer Protection regarding this technician's behavior and Sear"'s fraudulent warranty. Twice this technician has lied to us regarding the repair, first time said he fixed washer it is all set- 100% false and today said it was unrepairable after running clothing through cycle. After he left I rec'd email saying he could not test machine in garage- 100% false. Sears employees are non-responsive, each one tells me something different and nobody will forward me to a manager- some say there is a manager, but they won't transfer me and some say there is no manager. Sears and this technician appear to be frauds!
Rob S,
Deer Isle, MECustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1691192962193
Refused to fix fridge
Fridge still broken. Says HWA Home Warranty declined to cover, and stated so on receipt. HWA states they WILL cover. Almost immediately upon entering, and learning that the compressor was dead, he said it would take him "Hours" and he had 13 other calls he needed to do, and that his "boss" told him don't do it. Then said his "boss" told him home warranty wouldn't cover (even though I have approval in-hand). I used to trust Sears Appliance Repair....not anymore.
Matthew P,
Covington, WACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on 1691184964790
Unbelievable!
Luigi was fine. However unbelievable that he was unable to order the needed parts. Now we have to wait for another company!
Joann G,
Agoura Hills, CACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1691183744450
COOK TOP REPAIR
MATTHEW IS NICE PERSON, HOWEVER I DON'T THINK HE KNOW HOW TO WORK ON THE COOK TOP. PERSON WHO WAS KNOWLEDGEABLE AND KNEW WHAT TO DO WITH IT, IT WAS UNFORTUNATE PART THAT WAS SENT WAS PAD. HE ORDERED A NEW PART TO BE INSTALLED TODAY. TODAY SERVICEMAN DISMANTELLED THE OLD SWITCH & COULD NOT PROPERLY INSTALLED DUE TO SWITCH BEING SMALLER SIZE. COULD NOT STOP THE CIRCUT BREAKER TO TRIP. FROM 5 BURNERS WORKING TO COOKTOP CAN'T EVEN TURN ON IS GOING 10 STEPS BACKWORJ. PLEASE HELP
**fareed S,
Gold River, CACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1691183727173
Used electrical tape in a heat sensitive area to fix
Jamil attempted to fix the item with electrical tape on a heat sensitive area. When asked for a permanent fix, he refused to give us the supervisor information.
James V,
Algonquin, ILCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1691183727458
Terrible Service
Terrible service; visited 3 different times for the same problem. Same problem exits after paying about $400. Unsure if he knows how to repair the frig. Requested to have a different repair tech analyze the condition
Jerome J,
Valdosta, GACustomer service response - Dear Jerome thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1691183733662
Tech worked hard and tried but washer not workings
Washer still not working! I have been trying to call Sears and only get computer generated responses! I am extremely upset!! Clothes still wet! Washer not working
Merthelle M,
Inglewood, CACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1691183711890
repair the refrigerator
The tech arrived asking us (the homeowners) what is required to be replaced. After providing the parts, he understood what was required but complained why certain parts were required. It seems that this tech didn't review the notes of the case prior to arriving. After leaving, no further diagnostic testing was completed. within 5 mins of leaving our home, the refrigerator "reset" itself completely.
Niranjan S,
Rio Rancho, NMCustomer service response - Hi Niranjan, Thank you for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with us. If you would please message us with the name, address, and phone number that is associated with this issue please email us at [email protected] and we will be able to see how we can help out. Please reference this review in your message, thank you.
Sears Home Services on 1691183711138
Unprofessional
This individual acts like he owns the company & making false accusations
Richard E,
El Paso, TXCustomer service response - Richard, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1691183661956