Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
Maintenance Tech
Lies now two times in a row. So will not recommend GE or A&E. Facebook and social media so people know the truth about customer no service.
Tommy J,
Lake City, FLCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1691183970171
1 star because I can't give zero or minus!
Weeks after initial service request for washer repair and a couple of visits, tech shows up, again, parts arrived earlier by UPS. Within a hour, he tells me he's done and have tested the washer. A short time later I loaded washer and 5 mins later got an error code. I called tech but got no answer, left message. Machine continued to run with code flashing. I tried manually to shutdown but machine turned itself back on. After the "off" and "on" battle between man and machine. Washer error code went off and seems to be working properly. Later, I heard running water, my flood is flooded with water, the washer is leaking through the door and still running. It should have cycled out 20-30 minutes ago.
Quincy J,
Chicago, ILCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1691185300131
Bed service
not professionals, bad attitude.. not good communication, no solution anymore
Mia C,
Los Banos, CACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1691183911971
Short and pushy
Since i always use Sears for my rental properties I feel like in the past experiences I've received good communication and opinions, but not with this repair, the technician was short and he seemed very aggressive when I asked questions, no more sears for me!
David W,
Kannapolis, NCCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1691183921599
not good
He did not show up on August 3 even though Sears web link all day said he would. Then Choice Home says the heat pump not covered even though it is.
Kenneth B,
Fx Station, VACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1691183896922
Refrigerator
Not good, very unhappy I had a feeling he wasn't very happy being here.
Joseph V,
Albuquerque, NMCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1691183871011
Terrible
Jamil was very unprofessional and under qualified to preform the service needed. He was not sure what he was being called out for. He did not know how to properly troubleshoot the issue. He arrived on site with no parts for the repair and then left without having done anything. He stated that we needed to sign off on his work otherwise he would have to mark it as "customer refused work". This was by far the worst experience ever. The washer is no closer to being fixed than it was 2 months ago when we first placed the service call.
Shawn E,
Lk In The Hls, ILCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on 1691185042833
Repair
All week I been trying to reschedule and appointment because the dryer was not fixed and I haven't I am disappointed thanks for your service I'm canceling everything.
Carlos M,
Garland, TXCustomer service response - Dear Carlos thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1691184893613
Not competent
This technician is too in a hurry, i believe he is guessing doing his work as he is not sure what he is doing I know this from the way he talked with me.
Patrick O,
Brookshire, TXCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1691183798696
Refrigerator Repair
Professional, courteous , and knowledgeable. He efficiently solved the puzzle that two before him could not solve.
Gustavo C,
Miami, FLCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on 1691184976471