Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
Disaster Service
In the begining of November I called First American Home Warranty to open a sevice request on my Refri in the kitchen. The refrigwas freezing everything in the refrig and making a very loud noice coming from the back. Affordible Appliance came out and just vacuamed the back of the refrig. Immediately upon his departure the noice started up gain and the refri was still frezzing. I called AFHW again and they sent out Sears to analysis the problem. The tech replaced the freezing problem buy told us to receord the loud noise coming from the back. two days later we had a louder noise and it was recorded and sent to Sears. Sears came out again and stated the noise had to be sounding another to treat. Again immediately after the tech left we had an even louder noise. The noise has increased and it is coming from the compressor. This calamity of events has been going on now for 6 weeks. My tenant is very upset. All I want is what I paid for a good running Kitchen Refrig.
Kent U,
La Vernia, TXCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1767397837361
0
No good not reliable no show first visit late the second third came on-time leave immediately saying you will be back in 20 minutes.\nNever show back up.
Winsome A,
Neptune, NJCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1767397786749
Dryer
Dryer is still not working after 3 trips to fix it.
James H,
Clarklake, MICustomer service response - We apologize for the inconvenience and frustration you've experienced. This is not the level of service we strive for, and we appreciate your feedback. We'll share your review with the team to ensure better accuracy moving forward. Our team has scheduled another service appointment of 01/06/2026 to resolve the issue.
Sears Home Services on 1767392088843
Canceled three times
He failed to show up the first time, canceled after the scheduled time, canceled two more times he was expected to arrive. Finally, after multiple calls to my home warranty company, he showed up. Due to his multiple cancellations, I had to purchase a new washer/dryer, therefore, the washer he was here to fix was sitting a few feet from the wall since we had just reconnected it when notified he was on the way. Upon arrival, he said he wouldn't repair the machine since it had been moved. My husband offered to push it back 3-5 feet but was told we would have to reschedule. The technician said he "didn't have time" to wait the few minutes it took to move the machine. It's now been six weeks since our washing machine stopped working, and Ignacio has zero desire to show up and actually work. If I thought anyone else worked at the company I would request another tech. Sadly, I'm starting to think this is a one man operation.
Diane O,
Hillsborough, NCCustomer service response - We apologize for the inconvenience and frustration you've experienced. This is not the level of service we strive for, and we appreciate your feedback. We'll share your review with the team to ensure better accuracy moving forward.
Sears Home Services on 1767391796290
Rude technician
He didn't do anything . He was rude and nasty, he told me he was going to the car and left.
Jamell S,
Waldorf, MDCustomer service response - We are sorry to hear about your experience with Sears. We take your concerns seriously and would like the opportunity to assist you further. Please email us at [email protected], providing appliance model# serial#, and phone number associated with your account, and we will look into the matter promptly. Thank you for bringing this to our attention.
Sears Home Services on 1767391660207
Complaint
Willis has been here two times and our problem has not been solved! When we looked at our Kemore refrigerator, in the back, the new part is laying on the ground, Willie did not connect it to the Refrigerator! WIllie said that it should make ice in about four hours! He did not even test it for my husband! He said that testing it would be bad for it! My husband called Willie and left him a message to call my husband back, but Willie has not returned his call! Please send another technician and not Willie! This is the third problem that we have had with him!
Rufus M,
Iola, TXCustomer service response - We apologize for the inconvenience and frustration you've experienced. This is not the level of service we strive for, and we appreciate your feedback. We'll share your review with the team to ensure better accuracy moving forward. Our team has scheduled another service appointment to rectify the issue.
Sears Home Services on 1767391443695
Sears Repair Technician
Technician was a no show two appointments in a row. The technician didn't even have the courtesy to call me today. 31 December 2025 to let me know he wasn't comi g. I've been with Sears maintenance program for more than 25 yrs and I have never been treated so disrespectfully as I have been today and on 27 December 2025. On that date 27 December 2025 the technician was a no show. This is totally unacceptable and for what I pay in fees for the maintenance contract, I am so disappointed
Joanne H,
Torrance, CACustomer service response - We apologize for the inconvenience and frustration you've experienced. This is not the level of service we strive for, and we appreciate your feedback. We'll share your review with the team to ensure better accuracy moving forward.
Sears Home Services on 1767391540289
Horrible
Glenn came and said the issue was with the circuit being GFCI before he even looked at the fridge. Had to insist he check at least the compressor, he only checked that. After he left I tried plugging the fridge into a different Gfci outlet and it didn't not trip.
Tiffaney K,
North Kingstown, RICustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1767340197095
Broke 2 days after it was fixed
Mario is good! Not a bad review for him. Came to replace belt and then belt snapped again within 2 days, think there was a bigger issue than belt maybe. It's impossible to get a hold of anyone in this company because you use AI for everything. So frustrating! Will never use or recommend sears at all.
Charles H,
Marysville, MICustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1767340173210
Icemaer inop
After waiting weeks for service, we st not have an rating iceaer
Henry F,
Granbury, TXCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1767340150152