Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
Ac technician
He could not fix the problem. My two thermostat were installed and removed without solving the problem of my Hvac.its not working at least for more than 8 weeks now.
Ila S,
Edison, NJCustomer service response - We are sorry to hear you did not have the service experience expected.We will share your experience with our service team.
Sears Home Services on 1691262614596
Dishwasher still does not work
The repair technicians spent several hours servicing the unit but last night the system did not work. The techs were great but I need the system to work.
John D,
California, MDCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1691262562447
Communication bad
Never called back… talked to a resident, but not owner. Didn't provide details of why AC doesn't work well or what it takes
Mattthundyil,
Longmont, COCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1691262468780
Fridge
Thought pushing a reset button would fix the problem, but fridge was not working within 2 hours of him leaving. When I called him and Sears, I had to make new appointment and placed in the in back of the line. Paid to have another repair man come to my house who properly diagnosed and fixed my fridge.
Gina,
CACustomer service response - We are sorry to hear you did not have the service experience expected.We will share your experience with our service team.
Sears Home Services on 1691261779314
Unprofessional
Sears Technician is rude, unprofessional, walked out of the premises not helpful. Scale zero.
Heartstone Village,
Mesa, AZCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1691262532513
Bad news
They took my money and left me hanging. They promised to call me back and never did. I paid for a visit. No work done. A scam. My freezer blower broke and they did not approve it. What else are you insuring if not the blower in your freezer.
Johnny R,
Omaha, NECustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1691261730931
still leaking
still leaking. Not fixed. water on floor, front right side
Ted A,
Aiea, HICustomer service response - Hi Ted, we would like to provide you with some assistance regarding the issue you are having. Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected].
Sears Home Services on 1691259320654
Never showed up the first time!
This is worst service company ever. No phone contact is available with scheduling, or the technician, the 9hr window is completely unacceptable to any human being. The business model is terrible. Our original appointment forced us to wait almost 9.5 hours, then it auto rescheduled us for 3 days later, the ultimate slap in the face, shame on you! You won't last long doing this to people...
Michael B,
Las Vegas, NVCustomer service response - Hi Michael, we apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1691259237560
Service for stove exhaust fan
The service tech came and did nothing I don't feel right paying for nothing being done and told to call my warranty again The exhaust fan clock is still working He said he will not touch anything because the word exhaust was not listed in the repair instructions
Ingrid S,
Pomona, CACustomer service response - Hi Ingrid,Thank you for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with us. If you would please message us with the name, address, and phone number that is associated with this issue please email us at [email protected] and we will be able to see how we can help out. Please reference this review in your message, thank you.
Sears Home Services on 1691259208493
Repairman review
Bad. Took 5 months to get parts needed. Robert the Repairman did not complete the job and left in a hurry. He closed the ticket and have not been able to get someone to help me reschedule.
Virginia F,
Anthony, TXCustomer service response - Hi Virginia, we are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, Please email us at [email protected]. Please reference this review, thank you.
Sears Home Services on 1691257836205