Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
New filter wasn't the issue
Robert came out suggested changing the water filter will fix the issue, we went out to purchase new water filter and the water continues to comes out very slow or not at all.
Brandon B,
Spring, TXCustomer service response - Hi Brandon, Thank you for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with us. If you would please message us with the name, address, and phone number that is associated with this issue please email us at [email protected] and we will be able to see how we can help out. Please reference this review in your message, thank you.
Sears Home Services on 1691265542323
286 winding canyon ln 95630 Hunter
Freezer door seal was delivered, but not installed. Freezer is still developing ice crystals at top
Deborah H,
Folsom, CACustomer service response - Hi Deborah, we would like to provide you with some assistance regarding the issue you are having. Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected].
Sears Home Services on 1691266319336
Horrible, grumpy jerk…didn't fix the problem…
Complete waste of money….good luck trying to get your money back….
Daniel O,
Chandler, AZCustomer service response - Daniel, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1691263473197
Still broke
Ice maker still does not make ice. Charles is fine, but I want it to work. Complete failure on your fault.
Cobey W,
Auburn, ALCustomer service response - Cobey, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1691262991600
Avoid using Sears home services
Just patched the problem. Tech left and problem reoccurring the next day. An appointment was scheduled and a different tech took the call. This next Tech never showed up and sent a email to my phone and a signed worker he signed the he had come out and which he did not and could not find the problem. Made another appointment and sent the original Tech out and of instead of replacing a part , he said it was user error which is crazy because we have had this unit fir 2 years and patched it again. I will not recommend Sears home services or choice home warranty.
S Jones,
Bryant, ARCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1691262976802
Poor service
You mean the guy that drove past my house and didn't stop then forged the paperwork with my signature showing that the job was completed? I'd give him a minus 100!!!!! Not a good way to represent Sears.
Patti B,
Riverside, CACustomer service response - Patti, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1691262959417
Refrigerator repair
Not willing to listen,loud and rude. Not willing to deal with him to fix nothing.
Muneer Z,
Rockwall, TXCustomer service response - Muneer, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1691262945290
PROBLEM NOT RESOLVED!
The problem has NOT BEEN RESOLVED. We waited two weeks for service on our refrigerator. Now we need to have the serviceman return and we are being told we will have to wait another 4 weeks to have him return. That's simply not acceptable. Your scheduling is horrible so what do we do with food that needs refrigeration? What good is your EXPENSIVE MASTER SERVICE PLAN when you can't get HELP when you need it?
Bob S,
Show Low, AZCustomer service response - Bob, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1691263764134
Washer not working now!!!!!!!
The next morning after for springs were replaced washer is not working!!!!!! This was the first load that was washed after repairs and now we are getting H2O supply code This has been a nightmare and disabled it is impossible to go to the laundry mate to wash clothes.
Juan A,
Corpus Christi, TXCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1691262854097
Did not fix
He said the water leaking out of the ice maker was normal. Now it is not working at all
Bernie B,
Shawnee, OKCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1691262631076