Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
Bryan
Bryan was very knowledgeable, professional, courteous, friendly. We hope we don't need service in the future but if we ever do we would hope that he would be our service man again in the future.
D L Dennis Love,
Apple Valley, CACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1691443868696
home service repair
Lawson himself was friendly and kind. however to save everyone a waste of time it would be beneficial if you check on the brand and make of the appliance you are servicing PRIOR to arrival. It turns out SEARS doesnt service parts for my refrigerator so the appointment should have never been made to begin with. complete waste of time!!!!
Mark J,
Chico, CACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1691443841159
Review of Sears Repair Service
I am highly disappointed with Sears. One month ago you came out to fix the refrigerator and told me that it was defective and needed to be replaced. Then you decided there was a fix which turned out not to be true. Three weeks later after it was determined that parts were not available to fix it , you kept my wife on the phone for 3 hours before determining that we indeed needed a replacement refrigerator. This past Saturday a technician was sent out to confirm that we indeed needed a replacement. Meanwhile I have been renting a refrigerator until this is finally resolved. I am very dissatisfied with your service. I actually called Sears prior to the technician coming out on the 5th asking why he was coming. I was told that the determination for the replacement had not been done correctly. No one could explain what correctly meant. This is poor service. W. SIMS
Wendell S,
Woodford, VACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on 1691445590683
Brian is a joke
He cannot fix the washer and still says it's okay when it's the third time creating a service ticket for it because it continues to leak.
Kayvon S,
Carpinteria, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1691443784730
Washing machine repair
Technician said he was done with repair and was leaving. I asked him to please run the cycle to make sure washer was fixed. When it was to start agitating it only spun, and it agitated when it was supposed to spin!! He then ordered 7 more parts and I have to wait almost another 2 weeks for the next technician to replace them! All technicians should check the FULL cycle to be SURE the repair has been done correctly!
Martha G,
Pomona, CACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1691443785932
Washing Machine Service
First and foremost, the tech did not arrive until after 6pm. And never called to give a status. The online status just said the tech was scheduled that day. The tech did not explain the problem or solution until I asked. Then when he tried to explain, his English was not that great. He proceeded to fix the problem. Once he installed the new part, he never checked to see if it worked. I suggested washing clothes just to see if the agitation cycle worked. Since that was the problem. He just left. Now the agitation problem is intermittent. It works sometimes. But not all of the time. This is very frustrating.
John I,
Ft Washington, MDCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1691452763188
NEVER A&E AGAIN
Josh was in my home 3 times. Always rude and obnoxious. Said to me he knew more that the other 2 A&E techs that came before him. He never had a step stool to reach the top of the fridge, always asked to use mine. Lied to my wife and I about screws that he would drop, Said they didn't belong in the fridge, we were standing and watching when he droped them. Very VILE indvidual and as a result A&E will never be alowed back into our home for any reason.
John S,
Longview, TXCustomer service response - Dear John thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1691443765649
Waste of time
Contractor was sent out by the home warranty company. Performed several checks on my air conditioner system, and told me there was a leak in my line set. Refused to fix it, saying his company didn't do that kind of work. Total waste of time.
Pat,
Chicago, ILCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1691443723665
Terrible service
Ronald came by and stated that there was nothing wrong with my AC unit yesterday, however my home is still extremely hot with the AC on and has gotten worse. Please return immediately and fix the issue with my AC unit.
Stephen R,
Winchester, CACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1691443767847
Dehumidifier Repair
Repairs not completed. The technician had difficulty using his technology to determine how repairs were to be done. We are still without a working dehumidifier.
John H,
Bloomington, ILCustomer service response - Hi,John , we would like to provide you with some assistance regarding the issue you are having. Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected].
Sears Home Services on 1691445382858