Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
Was not here
The technician never came but said he did and repair was not done
Mary E,
Littleton, COCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1691444409405
No service was performed
Technician was not knowledgeable enough to diagnose what's causing leak in front of washing machine door. He actually told me the residual soap in the the machine was probably causing it!! Then when I didn't believe that nonsense, he said it was the machine rim and he actually tried to bend outward with a pillars. What a bad experience this was and a waste of time. I'm only giving 1 star so that I can submit the survey.
Yvonne S,
Yonkers, NYCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1691444403151
Dishwasher
Ronald installed the components quickly but he apparently cut himself during the process and left blood on the component boxes that he left for me to throw out. Thankfully I noticed the blood before I grabbed the box and items.
Matt B,
Aurora, ILCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1691444357334
the technician asked for money and i am covered by sears
he asked for money and i am covered by my sears warranty. and stayed in my kitchen beyond the time i had wanted him to. I am a senior citizen and was made to feel uncomfortable.
Sherri P,
Rock Hill, NYCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on 1691445622970
Dishwasher not repaired
Chris was very nice but did not fix my dishwasher. It started with a roar and leaking water in the floor. After turning it on It still makes a loud roar that was not there before. He blamed the float, but it roared before I removed the float to clean it. He said they "couldn't be bothered by sounds" WHAT! Sounds are what tells you there is a problem. There is still a huge problem.
Johannes L,
Amarillo, TXCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1691444192879
Still Broken
This is the 4th appointment to have the ice tray fixed and it is still broken. Ice tray is completely frozen shut again after another new part was installed today by Keegan. I need somebody to come back ASAP to fix this thing! Thanks, Mark
Mark S,
Scituate, MACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on 1691445607574
Pure garbage
Technician closed the ticket, charged my home warranty company and never came out and performed the work but said in the comments that I declined the work, a pureLIE!!!! If I could rate him a 0 I would !!!!
Michael O,
Zachary, LACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1691443967056
Nudist technician
I actually thought the techs name was "Kendall" but we can go with William. I wasn't present at the home and gave access via a lockbox key. During the repair I checked my security camera in the home and discovered that the tech was working on the refrigerator without a stitch of clothing on!!! I have a recording of this from my security camera. Susan Kortas
Ken K,
Scottsdale, AZCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1691443922991
Knowledgeable
George arrived e on time, explained the problem and the solution he would use. He clearly knew his job and fixed it in short order.
Phil R,
Ormond Beach, FLCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1691443892553
0 Stars Deserved
The First Time He came to our Home we asked him did he want to come inside, because our Thermostat was Not Working he said NO!?!? Then my Husband told him to listen to the noise when Unit kicks on, BUT he was out by his Vehicle Smoking and on the Phone when it kicked on! He mentioned that He Does (Side Work) because the Insurance will Not Replace the Unit if Needed! I called Cinch and Requested NOT to have the Same Guy come to our Home. Made Us Feel Very Uncomfortable! BUT He was sent home to Our Home Again! He was shown Pics of the Unit Frozen up. He ordered Parts and Returned Friday to install but by Friday Evening we texted him pics of the Thermostat at 80 and the Frozen up Unit Again Not Working Properly! We Told him Cinch told us to contact Him Directly or the Sears Company to Try and get a Sooner Appointment (My call log shows that I called Sears Repeatedly with No Contact Possible with a Human) My text log shows Messages&Pictures sent to him showing that He READ Them yet NO Response!! The Soonest Available Appointment is 8/12!! That IS Ridiculous to Wait that Long on a 3rd Time coming to our Home!! I Personally do Not like to Complain, I Always like to Compliment! Regardless if we go to a Restaurant, I like to get the Manager to Compliment Their Workers because Everyone wants to Complain BUT People Need Recognition When Doing a Good Job! Although If People do Not Complain when there IS a Legit Reason/ Problem With Their Employees then Nothing Can be Addressed & Resolved! So here we are Addressing a Situation We Wish We Didn't Have to be In! Mr & Mrs Cavanaugh
Chris C,
Lk Panasoffke, FLCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1691443857693