Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
Refrigerator cooling fix
The tech ordered the two parts as per the invoice sent via email from his 2 min diagnostics from first visit . Today, after a week, in the scheduled service call, it was apparent that the tech did not install the u shaped heating coil for the defrost unit. Also, the tech did not put back the back panel of the freezer with screws. He took them out but did not put it back. He left the panel in the freezer just hanging. When the loose panel was moved we can clearly see that the u shape coil was not replaced/reinstalled. If the work performed does not fix my refrigerator cooling problem then I will be calling you guys back. I had to call back after Winfred's exit and ask him for the proof of work performed. I wanted to see the old parts that were replaced. This would be good for my maintenance records. He said he threw the parts away. I question that? I called him just within 10 mins of his departure. He did not discard the parts in our garbage bin. This created doubt that he did not do anything in 10 mins of his visit. No pics of worked done, no proof of new parts installed, no proof of old parts given to home owner. This is very odd and strange. Most of the times I have been given the old parts for my service records. Please rectify this problem for me. At least put the panel properly for our use. It is not fair to leave customer in this mode after a service call. We expect reliability and quality work. We have paid for this service. It is not free for us. Honest and proper work is expected. Concerned customer.
Himanshu P,
Austin, TXCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1691527830808
Poor
I do not understand why he has such a good rating. He is a liar, and he has no concept of time. He didn't look at my refrigerator like he said he would do. I lost a day at work because he didn't come out as scheduled. This review is at least 10 words long, but it's not letting me submit. This review is at least 10 words long, but it's not letting me submit. This review is at least 10 words long, but it's not letting me submit. This review is at least 10 words long, but it's not letting me submit. This review is at least 10 words long, but it's not letting me submit. This review is at least 10 words long, but it's not letting me submit. This review is at least 10 words long, but it's not letting me submit. This review is at least 10 words long, but it's not letting me submit. This review is at least 10 words long, but it's not letting me submit. This review is at least 10 words long, but it's not letting me submit. This review is at least 10 words long, but it's not letting me submit. This review is at least 10 words long, but it's not letting me submit. This review is at least 10 words long, but it's not letting me submit. This review is at least 10 words long, but it's not letting me submit. This review is at least 10 words long, but it's not letting me submit. This review is at least 10 words long, but it's not letting me submit. This review is at least 10 words long, but it's not letting me submit. This review is at least 10 words long, but it's not letting me submit. This review is at least 10 words long, but it's not letting me submit. This review is at least 10 words long, but it's not letting me submit.
Jennifer K,
Herrin, ILCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1691528025737
Air conditioner
The tec came out and did nothing just told me the unit is good even though it mest up my wall inside from it leaking and I told him it's shuts off he saw the damage took pictures but did not not it like he said he would he told me the pass tec did not do they job and clean it like it supposed to be clean he said the whole unit supposed to be out the window it's 24 years old air conditioner and I pay for this for what fir him to tell just buy a new one when u supposed to replace it I will be canceling your service. I'm done with you.
Vermelle P,
Jamaica, NYCustomer service response - Vermelle, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1691530971350
Horrible
He leafy without cleaning the vent. Ams told us to do to
Mark H,
Lake Zurich, ILCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1691453508798
Air conditioner repair
The Sears repairman did not show up today to check on my home air conditioner
Richard E,
Junction City, KSCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1691453469884
Extremely disappointed
Actually I signed nothing. Amir told me he was going to his truck to write a report and he left. He told me the compressor was overcharged and probably damaged the compressor valves and that could be the reason it is not cooling below 86 or 87 during the day and he only measured a 10 to 12 degree difference between the return and the vent. He got a constant 68 to 70 degrees reading on the vent and 10 to 12 degree more return temp. It's never met the 20 degree requirement. It's still in the mid 80s in my house. The Ac is still not working properly and Amir put nothing in his report about the damage to the compressor valves. That's fraud and I contacted 9 on your side TV to investigate.
Richard E,
Tucson, AZCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1691527893276
Dishwasher still leaks
Dishwasher still leaks right after he left and we couldn't get a hold of anyone to get him turned around.
Wayne S,
Manhattan, KSCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on 1691445679692
Requested a refrigerator tech, sent a stove guy
Not sure what I am expected to review. You sent a tech that couldn't actually fix my issue.
Alan B,
Houston, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on 1691445650504
Terry
Excellent service. Very efficient; quick; solved by in style. Friendly personality. By the way, thanks for the communications re: my parts order and by service tech. Keeping the customer is very important. Y'all did a good job.
Theron Howard,
Benton, ARCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on 1691445637396
DISSATISFIED CUSTOMER
Technician was not able to solve the problem. Fridge makes like a grinding sound, but not all the time. Of course the fridge did not make the noise when he was here. He said there was nothing he could do about it. I don't know what the purpose of me having a warranty if this is the answer I get. VERY DISSATISFIED!!!!!!
Larry C,
Gilbert, AZCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1691444431581