Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
poor repair
the tech did want to replace a power supply that had been taped back together. there is a hole in the control panel cover that is letting rain into the controller. he says it is not covered. i have had a contract on this water softner since 2014 . the keypad has been replaced under contract before. i do not understand why not. your tech was in and out of here in 10 minutes. last visit he did not even say he was leaving. he just left. NO COMMUNICATIONS! do not send him here ever again other techs have always took the time to explain what is being done. my household has not been able to use the water for over 3 weeks.
Donald B,
Dade City, FLCustomer service response - Hi Donald, Thank you for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with us. If you would please message us with the name, address, and phone number that is associated with this issue please email us at [email protected] and we will be able to see how we can help out. Please reference this review in your message, thank you.
Sears Home Services on 1691530908806
Worse experience!!! DO NOT RECOMMEND
The entire experience has been absolutely horrible. The 1st day he did not arrive within the window time kept getting pushed back again and again. When finally showed the following day after pushing the time back again he seemed uninterested in doing any of the work. Said I can purchase my thermostat for cheaper because the store he needed to go tho was closed, only to find out I was not able to purchase it cheaper. He said he'd be back Monday I called him on Monday told him to get the thermostat before he came back, again never showed then pushed my appt back until Friday. When he arrives on Friday he does not have the thermostat says he has to call for approval. Calls his manager Lee who says no I as the customer has to get it because the thermostat is to expensive. Me and granddaughter ask to speak to Lee while the technician is on the phone. The tech acts like he doesn't want us to touch his phone we said he can leave it on speaker Lee then proceeds to hang up the phone when he heard us ask to speak to the manager. I'm then wondering what exactly he thought he was coming out to do today, I ask him and he says I don't know. I went over 2 weeks without one of those during the heat wave only to still not have it fixed and now have to contact another company. I do not recommend, from the customer service team on the phone to the technicians to the management. Super unprofessional
Nay,
Elizabeth, NJCustomer service response - Nay, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1691530856576
Frig repair?
Frig started working so the repairman was unable to fix the problem.
Jerry& K,
Athens, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1691530588241
No service was ever done.
Technician didn't work on it. Not even worth one star. After four weeks of cancellations, I hired someone else to fix my range. It took two men to do it. A female, by herself, would never have been able to. I have never had such horrible service in my life. A month of cancellations with ridiculous excuses, no live person to talk to. It was discovered that your previous technician, who "fixed" the same problem two years ago, cut the wires and caped only two, leaving bare wires exposed and frayed rather than do it properly and pull the range from the wall. He was apparently lazy and couldn't be bothered. Guess were lucky we didn't blow up. I will NEVER recommend your company for any services whatsoever. I won't even bother to use the remainder of my extended warranty. You're an awful company.
Erin H,
Reno, NVCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1691530464122
Disappointed
I was extremely disappointed with my experience with the technician that came to my house today. I do not feel that he acknowledged my concerns and was not attentive. He lacked empathy towards the matter.
Bettie O,
West Covina, CACustomer service response - Hi Bettie, We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1691530469785
Did not fix the Problem with Refrigerator Freezer
As advised by a previous Sears Technician we unplugged, removed all food, and defrosted it and told Rico that the Defrost Heaters needed to be replaced. First time Rico came and ordered a thermostat and defrost heater without checking that was the problem. Saturday Rico came and replaced the Defrost Heater with integral thermostat. Monday the freezer was full of ice.
Roy R,
Chattanooga, TNCustomer service response - Hi, Roy , we would like to provide you with some assistance regarding the issue you are having. Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us [email protected].
Sears Home Services on 1691532010704
Never showed up
Technician never arrived. Been home all day waiting. Even called the office to confirm appointment. This is the 3rd no show.
Francis G,
Glenn Dale, MDCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1691530396135
This is the 4th time Sears has been to my house
Terrible. Been without a washer for over a month because they don't fix anything. Literally ordered a ton of extra parts and didn't install them. I've been holding off on a review, because I don't believe in bashing, but these guys suck. They said if it doesn't work after a load of clothes call the 1-800 #.
Miguel T,
Corp Christi, TXCustomer service response - We apologize for the difficulties your recent service has caused. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1691530350708
FRAUD!!!!
I do not know if it is the tech or if Sears is up to this, but please let this be a notice to you that this tech is the absolute worse to work with. He laughed in my face when I questioned a 10 day repair window. That is RIDICULOUS! He then sends out an fraudulent invoice where he states he installed some parts (that I never got) and tested my washer. This is false information! I told him specifically that I had paid for this out of pocket and that I did not need his services. I mean, who takes one month to repair a washer. He laughs, of course. He then sends an invoice saying he repaired it..?? My house has no a/c. There is no one home. American Home Shield knows this. He is lying only to collect money and I really home Sears is not behind this because I am fixing to make a google review. You need better service, better tech, and better communication with the clients. This has been the worse experience ever. LIARSSSSSSSSSSSSSS
Monica J,
Laredo, TXCustomer service response - Monica, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1691530993127
No help
Glad my husband was here, he had to come upstairs to clean out a input valve. Still not working.
Deb U,
Cortland, OHCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1691528049841