Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
Awful
Awful is the nicest thing I have to say. I wouldn't recommend them at all
Mak,
Saint George, UTCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1691531449792
Sears is the worst!
I waiting 3 weeks for this appointment! The worst experience ever! Wasted my time. Schedule me for 8:00am to 5:00pm! That's my whole day. He comes at 12:00. He didn't understand or had the knowledge to fix my air condition. My neighbor just had his fixed and caught this company in a lie about fixing my unit. So I am still with out air conditioning in my house. Thanks Sears.
Royace P,
Hagerstown, MDCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1691531446152
Still doesn't work
Tried running the machine after the tech left. Water did not fully drain from machine. Need someone to return and fix properly. Don't think we should have to pay the show up fee for new visit.
Lamar G,
Owings, MDCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1691531420809
Terrible experience
The work order was out in on 07/01 for an AC repair that still isn't fixed. This technician specifically missed finding the issue on the 1st visit, spotted the issue and ordered parts on the 2nd visit, and then never showed up for the 3rd.
Jeramye R,
Fairfield, CACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1691531413830
Refrigerator
Worst service ever. The technician told me he couldn't fix it to call the person who deliver it. I was in shocked when he told me that. There's water all over my kitchen and living room. I have put towels everywhere so nobody falls.
Argelia delaluz,
El Paso, TXCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1691531397349
Under SEARS warranty - not completed
AHS - home warranty provider assigned A&E to fix our under warranty fridge. Upon arrival, this tech advised the warranty seal had already been broken from a previous repair ( the one that A&E did in 3/2020) and the other company must complete the repair. He left without completing ANY repairs even though my wife showed him where his company was the one who did in 2020. AHS reassigned A&E to return the same day and actually complete the repairs under SEARS warranty, he did not and closed the ticket as REPAIRED. Terrible service, now I know why they went bankrupt.
Brison C,
Williamsburg, VACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on 1691532835745
Complaint
My fridge still doesn't work .it's not getting cold at all
Michael W,
Chicago, ILCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1691531297697
Worst ever there was not a zero rating
I was scheduled for repair of my gas range. My oven doesn't work and I was advised that maybe the electronic board would be replaced. Technician was a no call, no show. I spent 8 hours of my time, all day waiting for the technician to show up. My time was disregarded, customer service etiquette is to at least call and inform the customer of the status. The worst service I have ever experienced.
David M,
Olathe, KSCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1691531271825
frigderator repair
called in june for repair ,set appt for 7-6 .grilfriend took day off of work with no pay.no show .bought new one to keep food , called again .told the responent it was in the garage didnt fix it !!! tell me why anyone would have you?
Michael N,
Troutdale, ORCustomer service response - Michael, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1691530953213
Samsung fridge
Had a horrible experience. Showed the tech pictures of the fridge being at 45 degrees and a video of the fridge making a horrible noise. Said he couldn't do anything because it was a Samsung fridge and seemed to be working right now. Has been a week and the fridge stopped working and lost a whole fridge of food
Shayne T,
Whitman, MACustomer service response - Shayne, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1691530927240