Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
Techncian
Tech did not replace the new water line that was ordered and delivered simply because the water miraculously started working again. It was not working two days when I tried it again. It hasn't been working in the past 3 plus weeks either. Apparently there was calcium lodged in the line for it to all of sudden stop working. James said he wanted to save the company some money and return the new water line. He felt that it was not needed. I told him the refrigerator was at least 15 years old and that he should replace the line because it did fail. I will be reporting this to Choice Home Warranty today.
Brenda Johnson,
Mabelvale, ARCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on 1691531687833
Still does not work
He installed the part but left and didn't make sure it worked. He left and it still does not work.
Patrick C,
Davidson, NCCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1691531641417
AC
He didn't fix the problem, my AC still not working
Arberto P,
Chicago, ILCustomer service response - Dear Arberto thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1691531608288
Oven glass looks worse than before
Tech was a nice guy, but left my oven glass door looking worse than before he took it apart and supposedly cleaned the glass. He had no supplies with him and I had to give him Windex and paper towels. He told me streaks you could see after he was done would get better! They got much worse overnight!!! Customer service says there is nothing they can do, but charge me again and send a tech!!!!! Horrible CS!!!!!
Mary,
Naperville, ILCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1691531522704
Horrible Service
Constantly rescheduling appointments, a window of service between 8 a.m. and 5p.m. and lack of support from an actual person. Technicians who don't want to perform scheduled services. I will never use them for repair again!
John W,
TexasCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1691531490096
Clueless
He come out 2 times AC is still not working. He just left without letting anybody know or checking if it's working or not. Ever time Sears comes out my house it's a BAD experience.
Saad M,
Heartland, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on 1691532881649
washer not fixed
He was here for only about 10 to 15 minutes told us that the washer was repaired and that he already ran it in a cycle in just those 15 minutes as soon as he left we put our load of laundry in and it got stuck in the middle of the cycle. We are now trying to contact them to have them come back because I took a personal day for this and the issue is not resolved and he was here for less than 15 minutes
Jessica J,
Belmar, NJCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1691531489950
claim # with Choice 209289526
very upset - he wrote that my ice maker was frozen up and that is way the piece broke - If I had known I would have filmed and better document his repair while here - it was not frozen - we removed all the ice and at first he still couldn't understand why it didn't work. I clean the ice maker at least once a month for this purpose - we use it alot. It was empty alot for my husband ice machine we put on his leg.(so it was cleaned out. Because of this Choice will not fix it. Very upset
Karen M,
Las Cruces, NMCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1691531473394
Work still not completed
We still have 2 lights out and the freezer handle came off when we opened it.
Karen R,
Saint John, INCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1691531464144
Rude arrogant
He only wanted to be there long to say he was thereunder collect hiss fee. I will never allow him in my home again. If this is the best American Home can offer I may have to research other home warranty companies
Susan M,
Villa Park, ILCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1691531467836