Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
I didn't receive proper service
He didn't solve my issue with my heat. Its 25 degrees and I have no heat
John T,
Somerset, NJCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1767663219341
Error in Sevice
After waiting for them to not show up several times, Service tech said computer board was out but LG says he said there was nothing wrong with the machine. I cannot use this machine and it's the worst thing I ever bought in my life.
Rachel J,
Andover, OHCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1767658979256
BEWARE: TERRIBLE SERVICE!
I have taken off work several times to be home for a scheduled appointment with sears with this technician, after 4 appointments my freezer ice maker is still not fixed. He does not communicate effectively, the last visit he just LEFT without saying anything while I was there. Took the parts back with telling me, complained that I would not give him several bath towels he would need to defrost a small block of ice in the freezer. After he threw a tantrum and left my 13 year old son defrosted it hisself in no less than 15 minutes with no towels needed, the ice separated by itself after it melted a little bit. It is very sad that people like Robert can't do his job effectively and purposely did not communicate, good things do not happen when you do things like that.
Jennifer P,
New Albany, MSCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1767658847547
Incorrectly closed my ticket
He closed my ticket stating that everything was working fine. This is not factual. There still is no lighting in either my refrigerator side or my freezer. He had been replacing parts for months and couldn't fix it. He told he recommended a replacement but then closed my ticket as resolving the issue.
Reeva H,
Covington, GACustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1767658771962
Range review
You should send a tech that has at least seen the appliance that he is going to work on. He had no idea how to take it apart and kept looking at google to figure it out. I had to borrow him my personal tools to work on the oven. He said he didn't know what was wrong but if I still smell gas to open a window. Seriously!!!! I will never use your service again!!
James K,
Fridley, MNCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1767398433951
Fix it yourself, save the service fee
Called technician for what i suspected was a clogged circulation pump on a dishwasher. Technician turned it on and listened for approximately 5 minutes before stating that pump is dead and would cost $800. His recommendation was to buy a new dishwasher and left. After being frustrated I dismantled the pump myself and found the screen clogged on it. I cleaned it and reassembled and it works flawlessly. DO NOT BUY THEIR CRAPPY REPAIR SERVICE. I had to do the work of the "technician" and diagnose.
Adam J,
Taylor, MICustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1767398402809
Dryer
My dryer is making a louder noise than it was before the repair! And now the timer isn't working and only flashing
Sandy S,
Linton, INCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1767398362575
No show, marked repair complete
At this point i am just doing these to create a digital trail of my work orders being marked complete with no one contacting me or showing up. Issue on going since may. Unit repaired in September and now trips fuse if turned on… just trying to get the unit fixed.
Jason B,
Peoria, ILCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1767398328699
Broken Microwave since before Thanksgiving
This is the second company that has been out throwing more and more parts at this device. They don't know what's wrong, but they keep trying different parts on it. By the time American Home Shield says they'll just replace it, we'll have no money left to help us with the cost of it. POor business practice.
Kimberly A,
Moyock, NCCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1767658806091
STILL WITHOUT REPLACEMENT HOT WATER HEATER
I am still without hot water! Juan's first visit was on Dec 19 at which time he said I needed a new water heater and ordered one on his phone. He said I would receive a message in a few days to arrange for the installation. On Dec 29 when I had heard nothing, I called the Sear's customer service again and was told something went wrong and they would have to schedule another service call. On Dec 30 Juan arrived again and went thru the same procedure again on his phone, On Dec 30 I called customer service again and was told they could see Juan's request and spoke to the back office and I would receive an email shortly with a claim number, I have not yet received such an email. Probably not Juan's fault but the system is TERRIBLE!
Lanny D,
Henderson, NVCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportun4ity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1767397890939