Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
Mary smith
I think josh was very wrong in his decisions to choice if you open and close a lid every day that's normal wear and tear..
Mary S,
Mcdonough, GACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on 1691538104936
AWFUL
failed to order all the necessary parts the first vist. Finally installed everything. Now I'm getting an OE error code indicating the washer can't drain. He installed a new drain hose. And he has a poor attitude.
David C,
Brooklyn, NYCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1691532310048
5th attempt to repair failed
My washing machine has not worked for 10 weeks… 5 visits later it still doesn't work. Sears is not honoring the terms of my contract and keeps hiding behind automated answering systems… I just want a real person to call me and make this right! Customer Service? What's that?
Steve B,
Dillsboro, INCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1691533055583
Still not working
4th time here on same issue and still showing error as soon as he left
Michele S,
Bend, ORCustomer service response - Dear Michele, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1691531923185
Not happy
Not good. Not happy. Will not rexommend Sears Srvice to anyone.
John smith,
LAKELAND, FLCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1691531911512
Elaine Robinson
The customer service was poor the man did not communicate very well telling me to go out his way telling me to turn my TV down just instructed me to do this and that and no yes ma'am no ma'am he was not Curtis at all he was a harvest of service person I've ever seen he did good work and he threw everything in my yard after he got through whatever parts he had he threw the old parts
Elaine Robinson,
Houston, TXCustomer service response - Hi, Robinson , we would like to provide you with some assistance regarding the issue you are having. Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected].
Sears Home Services on 1691531892027
Technician
My dishwasher is still not repaired. They did nothing to it. Just told me nothing they could do. I am so frustrated!! I have asked to speak to a live person multiple times; but the number they give me on chat throws me in a loop; then hangs up.
Grant Z,
Oklahoma City, OKCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1691538037739
Most unhappy
Charles left without repairing dryer or even letting me know he was leaving. Not only rude but also not professional. I also noticed that on my emails that I had supposedly signed a bill/receipt, I never signed anything. Not at all happy. But according to my home warranty. Charles is due to return on Friday for a THIRD visit by your company for the same dryer.
Margaret F,
Tyler, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1691531739155
Unhappy customer
He wasn't very helpful after telling me he has to submit for approval. I asked him several questions and he couldn't answer them, he just looked at me weird. Once I spoke with a representative I was informed he stated the cause of my issue to my stove was from pest. I've had 3 technicians before him come out and neither has said it was due to pest. I've never had pest or any bug problem since purchasing this home.
Lashonda B,
Killeen, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on 1691531699513
Didn't repair issue
The repairman already rescheduled the appointment and when they came they did not repair the problem very unsatisfied
Kevinsusan M,
Decatur, ILCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1691531704563