Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
Dyer Repair
He was a nice technician. He replaced a part tested the dryer with no clothes in it, yes it was hot. He left I called him right back advised dryer was not hot, he told me to call the home warranty company back to make a new appt. Why do I need to put another claim in when he didn't complete the first claim.
Valinda W,
Dolton, ILCustomer service response - Valinda, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1691616600523
Signature Fraud
Had me sign a form to order a part - but when I received the confirmation of the form via email it said something completely different. The form that "I signed" that was emailed to me said - I abused the item and that I agreed it was not covered. Supervisor was in on it. I was a little suspicious when he went outside to talk to Supervisor after he couldn't find the part in the system. So the plan was to have me fraudulently sign off that it wasnt covered rather than them do their job and replace the part. (That is covered and has been replaced by sears previously!!!) Dont trust. dont sign on computer. he got my signature and then changed the form. Now I have been calling non stop for resolution and only get the run around.
Afraid of retaliation,
Somewhere, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1691616583552
Service Review
While we did not have an issue with today's technician. We will not be renewing our Protection Agreement for the way we were treated last week. I took a Vac day to stay home last Monday 7/31 when the first service call was scheduled. I received a call at 11:00 am telling me that the Tech that was scheduled does not work on Refrigerators and someone would call me soon. I never received a call, just a text saying my appt had been moved to Thursday 8/3. I was not available Thursday, so I called service to find out what happened. I was never given the option to speak to a customer service representative. You would only allow me to reschedule my appt thru the automated service. In my eyes this is gutless customer service. The fact that you would not give a customer the option to speak to someone is beyond unacceptable. You guys dropped the ball and then run and hide behind an automated service. I promise Sears and your repair service will not receive anymore business from us.
Michael P,
Castro Valley, CACustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1691623016404
HORRIBLE< RIP OFF AND CHEATS - NO KNOWLEDGE OF PRODUCTS
RIP_OFF and liars who just want to rip off elders and have no experience after coming to look at product twice - they need to shutdown this incompetent and lack of service by so called "Sears Home Service" no wonder went bankrupt now trying to rob elders and lie to them on what is faulty on the product bought - will report to better business bureau as well. NEVER BUY KENMORE OR PURCHASE THEIR WARRANTY _
Bansrajh M,
Tampa, FLCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on 1691539465865
The most "wonderful "experience ever!
We are having broken refrigerator for 1.5 months, trying all this time to get serviceman in our house, useless. Finally, you set the appointment on august 8, with Mr. Joyce. We wait all day, try to call, useless! He never show up, He never call, DO you, people , have a conscience? I understand, that you do not care, but to such a degree? Come on, this is clear depredation, shame on you,! I would like to know what would you suggest us to do now, If I dare to ask. Thanks a Lot for "awesome" job you do!
Semyon K,
Spring Lk Pk, MNCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on 1691539437829
Multiple no call no shows
I have never experienced anything like this. Three times we have been given an 11 hour window and my wife has waited all day for a the tech to show up and three times he has not come and not even called. I can't rate his technical ability because he has never actually come to our house to make the repair.
Lee H,
Aledo, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on 1691539425177
Not Efficient
Ordered wrong part and left the dishwasher half open! Better quality expected
JS,
Boston, MACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on 1691539393675
Not personable
He was not very personable until the very end. If I let someone into my home I expect them to at least tell me what is going on. He did at the very end.
Donna N,
Goose Creek, SCCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1691538535983
Washer Repair
Technician was professional and informative but unfortunately he did not repair the washer. It's worse than it was before. Made another appt. and will have to wait again until Aigust 11th. Very disappointed with Sears.
Isabel H,
Houston, TXCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1691538479014
Poor basic skills
He left and did no repairs because he could not roll the refrigerator away from the wall. I just got home and it rolled away from the wall very easily. Now we have to reschedule because your technician can't perform the simple task of moving the refrigerator
Brian M,
Wilmington, NCCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on 1691538152562