Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
Machine squeaks like crazy after "fix"
Literally, machine is squeaking like crazy on very first load after being "fixed" for a grinding noise when the tub turns. Now I need someone to come out and do another "fix". Ridiculous.
John J,
Folsom, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1691616712784
Dishwasher repair
Technician never showed up to my house to do repair!!!!!
Jose L,
El Paso, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on 1691616692678
Horrible service from A&E Home Services
This review has nothing to do with the technician Jonel. 2 months ago I opened an American Home Shield warranty service call and it was assigned to A&E Home Services. They scheduled 3 appointments with me and no showed for all 3 of them rescheduling after the no show. At that point I called American Home Shield and asked for another contractor as A&E Home Services is clearly incompetent. Another company serviced my fridge a month ago and it's been working great. A&E Home Services showed up at my house today 2 months after the initial service call and a month after a competent company already got it working wanting to repair my fridge they already had 3 appointments to do and couldn't show up. Avoid A&E Home Services at ALL costs and request ANY other company besides them.
Jason,
Tigard, ORCustomer service response - Jason, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1691616688994
Timing
Had an appointment between 8-5 Never received a text or call to tell me he was going to be late. Showed up at 5:45. Never apologized for delay. I understand appointments run late but a text would be appreciated.
Gina J,
Olathe, KSCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1691616670845
A
Bad service he didn't check the washer, he only came to my house and he's not check the washer, I move the washer to my garage because supposed he's going to fixed but he don't want to wait because supposed to be installed,
Oscar C,
Rio Rico, AZCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1691616856594
Repair technician
Poor experience, rude person has no respect for customers he accused me of blocking my number when he couldn't make the phone system worked, he also changed the most expensive part I paid and was delivered to my address he claimed wasn't the right part I didn't ordered it the other tech did he brought something else from the car and took my brand new part with him I am not sure if he took it for his own personal business. Please don't ever send these guy to my house again ever
Luz Mejia,
Rch Cucamonga, CACustomer service response - Mejia, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1691616656562
DELAY
Delay in response lead to major complications, the roof fell off due to continuous leak of water. We called Sears Home repair and maintenance mutiple times per day since Michael L serviced it since it started leaking throughout the day. The delay started since before the first visit of Michael L. This review is for Michael Landers, company A&E factory service and Sears.
Henry A,
Tampa, FLCustomer service response - Henry, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1691616634263
the worst I have ever experienced in my 80 years of life.
I won't use the language he used to me. but he was disgusting enough said.
William J,
Mclean, TXCustomer service response - Hi, William , we would like to provide you with some assistance regarding the issue you are having. Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us [email protected].
Sears Home Services on 1691620493794
Failure
2 day's I've waited for the tech to come and install a Dryer Door Seal.. yesterday and today, NOTHING.. No courtesy Call, no notification, Nothing.. did he feel he installed it in a dream last night, I couldn't say...
Michael M,
Tobyhanna, PACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1691616605774
Left it broken
I waited 3 weeks for my washer to be fixed. Spent almost 500 dollars on parts and labor. He left saying it's fixed. I go to use it and an error code pops up and won't drain and the washer smells like it's smoking now.
Mark C,
Stapleton, GACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1691540242426