Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
Not any star.. he want too do nothing
No good provider…
Marcieleno V,
West Chicago, ILCustomer service response - Hi,Marcieleno , we would like to provide you with some assistance regarding the issue you are having. Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us [email protected].
Sears Home Services on 1691620556223
No Faith.
I actually asked for a different technician for this repair. I had no faith that they had our best interest at heart! These two technicians had replaced the pump on our lg refrigerator freezer less than 30 days ago when it quit working. So when it stopped cooling again Sears booked us for Friday afternoon and technicians were to arrive by 4:27pm. I received a phone call late Friday afternoon I thought he was going to tell his arrival time but instead the lead technician decided to reschedule us on his own for Monday. lLiterally refusing to keep the appointment for 4:27pm Friday he moved our repair to Monday. 3 mores days without refrigeration. The botched repair, a broken glass issue along with his " You can't live without me" attitude now the last minute reschedule I had enough. Even though a phone attendant told me he would not be doing my repair surprise, surprise who shows up. I asked them to leave I'd been without refrigeration for days now what one more day. He and his sour-face 2nd technician who both times now in my house looked as if he didn't want to be here. Like he really did not want to be anywhere left with a fake surprise look they shuffled out my front door at Mach-speed . To my relief they were gone. I certainly understood by this morning Monday morning they never had our best interest at heart. Leaving us without refrigeration on Friday I guess he wanted a long weekend off. I had no recourse at 4:45pm Friday but to wait until Monday. Luckily we had a nice no judgmental repair tech Isaac that came on Tuesday, checked it all out. Explained everything to us like we were human on an even playing field unlike tech 1 who acted. as if he was the best thing since sliced bread and we were blessed to have him.
Carrie J,
San Diego, CACustomer service response - Hi Carrie, we would like to provide you with some assistance regarding the issue you are having. Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected].
Sears Home Services on 1691617093907
A.C
July 26th he came out here and my boyfriend said he didn't look like he want to work he ordered a part. On August 2rd he came out my sister said that he seemed like he didn't he put the panel on the AC and he came in and checked the Box he told my sister it's some kind of wire going on he left everything out and told her I need it electrician I would not represent him cuz he do not want to work I had to call somebody to bring another Sears person to come fix it I told her that he was going to call me back and he never did.
Shawn R,
Jacksonville, FLCustomer service response - Hi Shawn, we would like to provide you with some assistance regarding the issue you are having. Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected].
Sears Home Services on 1691616844903
Sears Repair Service was terrible. Never again for me.
It was horrible! Machine still not working after spending my money and wasting hours of my time!!! Mychael tried to fix it..,but did not have enough experience. My trust in Sears Repair service is gone. I want my money back!! The whole experience has been a huge headache.
Merthelle M,
Inglewood, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on 1691616812421
SERVICE ??
Nice guy, didn't fix the problem, freezer ok, refrigerator still at 64 degrees.
Michael C,
New Hartford, CTCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on 1691616792546
Multiple Visits over 4+ weeks. Fridge is still broken.
Multiple Visits over 4+ weeks. Fridge is still broken. At this point, I feel they are just guessing at parts. Replaced the fan (which took 3 weeks and multiple visits because they ordered the wrong part) but left before he validated it was working. "I can't hear it, but it should come on later." SPOILER ALERT: It did not.
Adam B,
Ashland, KYCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on 1691616771996
Do your job
I can flip a breaker switch for a lot less than $129. He spent more time figuring out how to bill me on his phone than he did caring if the refrigerator was going to work. He was back in his truck in less than 10 minutes after we threw the breaker. Now I've been without a refrigerator for 4 days and they can't send anyone out until Friday??!!! I need a call from someone who is responsible for this!
Cheryl L Van Dyke,
Epsom, NHCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on 1691616756543
My washer is still not working
This is either the 5th or 6th time someone comes to fix and I still can't wash a load
Sonia N,
Jurupa Valley, CACustomer service response - Sonia, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1691616736517
Range Oven
He turned the oven on it worked. I repeated what ha dbeen happening. HE said nothing was wrong and left. I turned the oven on to preheat as he was leaving, and sure enough it did not work. It came on and then shuts off. I don't have much confidence in his 'diagonistics'
Dorothy D,
Sacramento, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on 1691616720749
Messed up our washer
He stripped the screws to our washer door putting a dent in it and then left saying he would call me. Choice warranty said, it was not normal wear and tear and was not covered. They implied Sears said that but upon more questioning they would not admit it came from Sears. He left us in a bind and no washer for over a month. We had to call someone else who got it fixed that day and explained what happened. Now our washer is working but damaged. This is not the last u will hear about this.
Valerie C,
San Antonio, TXCustomer service response - Valerie, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1691616717779