Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
Worst Service ever!
Air duct of the refrigerator was frozen with ice. The technician spent only 30 mins trying to thaw the ice by the steamer. Unfortunately, that did not work and suggested turning off the refrigerator for 48 hours. How is this a solution to any problem? I had to call another technician who used the steamer for 2 hours to thaw the ice in the air duct. Bad experience and poor service.
Soumya G,
Naperville, ILCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1691625283197
The man lied about there being chewed wired and left
My experience was not well. this man said there was mouse poop and chewed wires so he took all the parts even the wheeles to fix my rack in my dishwasher. he took them all and left, so when I got home I pulled my entire dishwasher out, witch he never did and I did find a little bit of mouse poop behind the dishwasher but I inspected every wire and all the insulation for chew marks like Jason told me there was and upon my inspection there was no bad wires or even any trace of a mouse chewing anything at all so he lied to me just cause he didn't feel like fixing my dishwasher.
Hunter N,
Preston, MDCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1691624694970
NOTHING FIXED FOOD SPOILING
Abel was at my house 3 1/2 hours yesterday and left me worse off than before he came. He claimed to have found a "modification" somewhere in the back of the refrigerator and wouldn't fix the problem===after 3 1/2 hours!!!!! He said someone would call me after 24 hours--no call. I have about $500 worth of food in the refrigerator/freezer.
Judith B,
Pasadena, TXCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1691623954633
Never fixed anything
He took what I thought was wrong fixed that and still a problem worst technical out there!! All he did was take my money he never put the dryer back together made me do it and still there was a problem.
George O,
Mays Landing, NJCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1691623415448
Horrible Experience
Did not know how to remove the cooktop to replace part. When asked why he couldn't do what the last 2 techs had done, he said he was not as experienced and needed to reschedule. He also wanted me to sign a waiver for my brand new oven in case he damaged it. When I told him the other techs didn't have to touch the oven he told me "I'm not them"
Tammie W,
Kansas City, MOCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1691623186913
Refrigerator Repair
Did not put refrigerator back the way it should have been. The back is hanging off and I thought it was because a screw was missing. I was goin to put the screw back in but upon examination, the soldered part is outside of the box.
Douglass B,
Liberty, TXCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1691623112869
Terrible
Would give zero stars if I could. He was Very rude and not helpful.
F,
Mico, TXCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1691620666988
Extremely disappointed and frustrated
He would not work on the ice maker because we had removed the bottom panel. We removed it because it was leaking all over our wooden floor due to the last time he was here! We did not try to repair ANYTHING! We only dried up the water to protect our floors but he didn't want to acknowledge that! We left it off because we had a scheduled appointment with him.
Tiffany C,
Laurel, MSCustomer service response - Hi, Tiffany , we would like to provide you with some assistance regarding the issue you are having. Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us [email protected].
Sears Home Services on 1691620644773
Incorrect diagnosis
Tech claimed there was gas leak from the pipeline going into the building next to the AC unit and had to reschedule, I called the gas company two different tech came and did not find any gas leaks, he probably smelling his own cigarette that he was smoking after he left parking on the side of the road !
Hamid M,
Fallbrook, CACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1691617157848
Very unpleasant and unprofessional.
The worst technician we have ever encountered. He claimed we punched the glass cook top and he will not fix it. Congratulations to you Thomas , AHS will not replace my cook top because of your diagnosis that the crack on the glass was abnormal.
Florence S,
Silver Spring, MDCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1691617104326