Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
Unprofessional and discourteous
When it was explained that there was a leak from the air conditioning piping in the attic (the unit has been turned off since July 24 and no subsequent leaking), the technician stated it he believed the leak was from the roof; there is no leak in the roof. It has since rained (heavily) and there has been no leak. My son also videotaped the leak from the piping as well. The technician was dismissive of my concerns and unprofessional and discourteous. The technician was defensive, and instead of looking for solutions, he seemed to want to place the blame elsewhere. He was overly concerned about the damage to the kitchen ceiling, which was the result of the leaking piping, and that was explained to him. Please do not send this individual back to my residence.
Willie H,
Washingtonvle, NYCustomer service response - Willie, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1691702319713
No service provided
No service technician did anything for us in our home. So how can we rate their performance I was charge for a service call that never happened. The part that was ordered was installed by my husband after we sat home two day's waiting for technician to come. Johnny showed up at our home this morning but did not come in.
Rebecca C,
Mt Sterling, KYCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on 1691626362907
Tech did NO diagnostics
Sears tech came for 5 min. the last 2 days and did nothing to try and fix my refrigerator. When my partner, Ron Beckham told him we paid for the Sears Agreement to repair it, he went out our door and threatened to fight him. Unacceptable serviceman.
Pamela Beckham,
Shreveport, LACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on 1691626224431
No show again
The technician never showed up for the second week in a row
Myron L,
Spring Valley, NYCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1691626065425
People Don't Understand English & Give Wrong Expectations
I had a repair service for my refrigerator, the tray was not installed properly and it was making loud sound. Called within 5/10 mins of technician leaving and was told someone will come back same day I.e. 08/09/2023. But no one showed, upon following they were suppose to come back same day, No one showed up and when I called they put me down 2 days for a small fix. Hopefully my tray doesn't break and if it does Sears should take the responsibility for poor service and fix it at their cost. Also, their call center is somewhere in Asia, the people their don't understand many nuances of products and related things here and one of the agents their told me to not open refrigerator for 2 days till my appointment. That not how thing works, please work on their proper training.
Nitin S,
Naperville, ILCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1691626290685
Refrigerator
The refrigerator is still not working. Been several hours and not cooling
Melda M,
Kirbyville, TXCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1691626030992
Refrigerator still not repaired
Waited over a month for service. When I opened the fridge door it was making a buzzing noise. ran out to the van to stop the repairman, he came inside and said the noise was the fridge working, he had closed the call and to call and make another appt. Called customer service and next date is end of the month. 2 months no fridge, customer service says they'll pay for rental no delivery. 3d year same time goes out. 🍋 poor service
Laura R,
San Lorenzo, CACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1691625758446
Issues with Refrigerator.
He came in, it was supposed to be a follow up visit, but he left as soon as he found out that there are no trip changes.
Syed S,
Cary, NCCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1691625735072
Zero stars if I could
Rude, inconsiderate, sloppy, and does poor work. He didn't show up after waiting all day, called and said he had too much work to do. Anyone would be better off watching a YouTube video and doing the work themselves.
Sean,
New Orleans, LACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1691625674422
Simply just replaced the broken part and said it was fixed
So this repair technician has been dispatched 2 tines to my home to fix my washer. The second time he was here he put in the old broken part and said it's fixed. It WASN'T the original issue happened and I still have no working washer. Then when I tried to call to have him turn around they said I have to wait yet ANOTHER week for the same person to come back. This is the WORST service I have ever experienced
Erika Shubert-Tanner,
Pine City, MNCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1691625661734