Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
Upset
Technician never showed up. He was to be here between 1-5pm today. AHS contacted me and said they were notified today at 1 pm that Sears cancelled. This is the 3rd time I had to ask for the day off to get our ice maker fixed. VERY Disappointed!!!!!!!!!!!
Wayne S,
Fillmore, CACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1691702086389
Incompetent
I give this company a big fat zero.. they were contracted to fix my dishwasher. They were told the problem is at the end of the cycle…the technician came out and said he couldn't wait so he left and then said they couldn't duplicate the problem and closed the ticket.. horrible
Sherylortri A,
Lees Summit, MOCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1691702063666
Dishwasher repair
Robert repaired my dishwasher. I have not used it yet so I can't give a rating. Only negative opinion is the time slot for repair was between 8 and 5 pm. I stayed home all day waiting but didn't get a call to say he would still come until after 5 pm. He came a little after 6 pm. There should be some sort of call to let your customers know of a running late issue or better yet, at least a choice of service ROUGHLY between 8 and 1 or 1 and 5. Again roughly. I realize the techs have issues that will make them late for the next customer but there should be some sort of relay to let us know of an estimate of time. Thank heaven I didn't have to work today however, my husband is in critical condition in the hospital and I needed to be with him sometime during the day. I could have gone to see him early and been home in time for the repair but your time slot didn't allow that.
Colleen H,
Stillwater, MNCustomer service response - Hi Colleen, Thank you for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with us. We apologize for the inconvenience of having to wait between appointments. We take all reviews as feedback on how we can improve our service. If you would like us to look into your situation further, please email us at [email protected]. Please reference this review, thank you.
Sears Home Services on 1691704298965
Very disappointed, but it's not the worker's fault!
I'm very disappointed. The worker was not familiar enough with the fridge. He was not a Sears worker and was not sure what the problem was. I don't think it's the fault of the worker. It's the fault of Sears. The same kind of thing happened with my mother who was sent an hvac person to look at her boiler. I'm going to cancel the service plan I just bought from you. It was a waste of money.
Alison G,
Brooklyn, NYCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1691702017712
Dried one load, then stopped drying
Waited 3 weeks for repair, dried one load, then stopped drying again, no heat.
Barbara T,
Newtown, PACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on 1691701986264
AC not repaired
My AC unit was working but not the auto mode after the repair man came my unit stop working all together and now my house is at 88 smh
Martin S,
Mobile, ALCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1691701754326
Build in Oven
A technician can come out today to replace the heating element in my double oven today the oven operating panel is so HOT that it burned my hand. I was told that the unit was okay to use it.
Suwana S,
Grosse Pt Wds, MICustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1691701629330
Not impressed
No reports provided and services were closed. Had open a new claim and start all over again
SK,
Rio Verde, AZCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1691701609384
Nothing done. He informed me he couldn't work on my frige.
Randy was prompt. After looking at my freezer/refrigerator, he informed me that he was unable to make any repairs because of some number (I believe he said R12. He told me that was the policy of the insurer and that I would receive an email regarding my remedies. I stated there isn't much wrong with my unit and I wanted it repaired, maybe another repair person. Please arrange for repairing my unit. I know it's old, but it still works. My review is not for Randy.
Jeanie S,
Oakland, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on 1691702326974
Need to get serviced again
The washing machine still doesn't work. I would like to get serviced again considering the issue was not resolved.
Pedro R,
Midland, TXCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1691701573207