Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
Not good
Not good to much issues his no on to fixed
Ramon U,
Goldsboro, NCCustomer service response - Hi Ramon, Thank you for taking the time to leave us your rating. We hate to see that you have had this kind of experience and would like to hear more about it. If you would please message us with the name, address, and phone number that is associated with the issue at hand and email us at [email protected], we will be able to see how we can help out. Please reference this review in your message. We look forward to assisting you with this matter.
Sears Home Services on 1691704515769
Still don't work
He left before the washer went through the whole cycle. It stopped at the end does not work. Not happy, I want someone to call me because I can't talk to anyone when I call.
Neil A,
Twin Lake, MICustomer service response - Hi Neil, Thank you for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with us. If you would please message us with the name, address, and phone number that is associated with this issue please email us at [email protected] and we will be able to see how we can help out. Please reference this review in your message, thank you.
Sears Home Services on 1691704473508
Service #44597495
Raymond came on 8/8/2023 for the second time to repair the broiler on our GE Monogram range. He replaced the range broil burner and the range Oven gas valve. The broiler was working but after he left we smelled gas. I called our local gas company who came to check for leaks and found a leak on the gas safety valve which Raymond had replaced . We now are without a working range while our gas company orders a part. Raymond had a bad attitude throughout the time he was here. He complained how heavy the range was and when putting the range back in place it not flush against the back wall like it had been. He insisted it was fine. I asked to to pull it back out to see what the problem was and turned out it was not plugged back in and the cord was jammed under the anti tilt bar. The man is not happy with his job.
Mark Irivng,
Provincetown, MACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1691703444299
Wasted Time
Jose was nice but he did not do what the technician is supposed to do. He should have called LG w a reference # in order to have the part shipped. We are still waiting on communication from you while we have no refrigerator. Very poor follow up and communication in regards to next steps.
Jennifer M,
Spring, TXCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1691703472952
He was not at the house
He did not work on my machine, Eliasha worked on my machine
Craig J,
Kansas City, KSCustomer service response - Hi Craig, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members. If you would like us to look into your situation further, Please email us at [email protected] and will share your experience with our Service team.
Sears Home Services on 1691704378111
Rude technician
He was very rude to us. Not cooperative and said the previous technicians didn't know what they were doing. Please next time send a different one. He was also very confident the fridge will work again but at this point after having more than 10 technicians come I am not confident the fridge will work properly again.
Edison O,
Maineville, OHCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1691703406100
Nagamine repair
knowledgeable and personable however the newly installed ice maker isn't working and freezer not working at 100%. after waiting 24 hours. Don't know how I can speak to someone in person
Ron N,
Pearl City, HICustomer service response - Hi Ron, we would like to provide you with some assistance regarding the issue you are having. Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected].
Sears Home Services on 1691704345778
Why arrive with no parts???
I received my wine cooler with a plug where the pins were bent and broken off. No big deal. I notified GE that the only work required was to change the plug. Then waited for over a month for a service technician to repair. Then he arrives with no parts???? Absolutely useless. Now he needs to order a plug and come back after another month??? Totally and utterly useless.
Francois M,
Huntington, WVCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1691703360179
GE Freezer
I purchased a GE freezer in Dec 22. In August I noticed the high heat light was on and I checked the temperature. It was 75 degrees. I called GE and they sent out technician. He came out and evaluated freezer. Ordered three parts including new compressor. Came back and installed them. He was pleasant and cordial. He told me to let it run for 2 days before using it. I did and checked the temperature. It was still between 75 and 80 degrees. Same problem as before. It was NOT fixed. Notified GE and they scheduled another visit. The reason for low rating did not fix problem.
Daniel H,
Victoria, TXCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1691703289236
The service was horrible.
This has been the third attempt while I waited all day for the technician to come. I was given a call that they would be by the house before five. They never called back they never showed and they did this twice. I do not know how sears with his grade history could be associated with such horrible customer service however, I will make every attempt never have any new technicians come to my home again through home shield home shield finally has one who has worked in law-enforcement for 37 years I've come to learn that I'm not gonna beg anybody and pay them at the same time take this particular response as a sincere effort to express my disappointment without being inappropriate with my language.
Daniel A Goodall,
Chesterfield, VACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1691703223685