Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
Ac issue - not fixed, show up without apt
The AC is not working. The guys showed up without appointment. I am at a loss and just signed up for sears. I used to have sears appliance service years ago and took pride. How can you help me ? Request your team to schedule my AC issue replaced identified and fixed. My Number 5613899650. Appreciate and hoping you can turn around the Cust experience.
Anuja N,
Palm Bch Gdns, FLCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on 1691708266260
Unhelpful
Even though the unit was removed, which the tech would have had to do to repair the unit, he refused to reinstall and level. In the future send a tech that does not have a bad back. I'm 72 and had to finish reinstalling the unit. Not happy with service. He was a little curt.
Steven K,
Charlton, MACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1691703661788
Air conditioner repair
Was not equipped/ trained /qualified to repair my air conditioner, after waiting 20 days for air services during the HOTTEST DAYS of the year I'm mortified with u're repair service. Never Again !!!
Sandra W,
East Point, GACustomer service response - Dear Sandra thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1691703664244
Clothes Dryer taking 2 hrs to dry the clothes
Enrique came to my house on the first appointment and did not ring the door bell but send a email that nobody was home. I have a camera and saw him across the street in his van then drive away. That is very unacceptable and he also took a picture of my house to show that he was here. He came back but did not fix the problem stating its duct work for my clothes dryer and he doesn't do that. I paid my deductible but didn't get the problem solve.
Janett B,
Fontana, CACustomer service response - Dear Janett thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1691703632707
Repair washer
He didn't seem knowledgeable, was rude, unable to explain options . He did not put washer back together as he found it, he should have put my washer hose back on as he found it, even though he didn't repair it.
Harvey James,
Daingerfield, TXCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1691703629996
Wasted Service Fee
Brent was nice but provided absolutely no solution to our icemaker making ice slowly, not even thawing the part that was freezing over to get a good look at what was going on. I was so stunned that he didn't at least try to order a part to or anything. He stated he didn't believe the previous service provider actually changed out the icemaker as stated nor did he make the effort to do so himself. Brent said the icemaker was not the reason the icemaker is starting to freeze over but made no attempts at solving the problem. I personally feel like I wasted a service fee for someone who had no clue on how to fix it. I am very displeased.
Erisha S.,
Midlothian, TXCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1691704674219
the freezer wasnt working now the whole fridge isnt working
left without verifying that the repair was done, technician's work was "Defrosted evap and drain all ops proper"
Leslye M,
Tallahassee, FLCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1691703602397
Now my system isn't working.
Very pleasant. System was working but after service it isn't. Now I have to wait for 2 1/2 weeks for a return call. Wouldn't recommend.
Renee M,
Deerfield, WICustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1691703565414
Air conditioner
He was here for only 10 minutes. Didn't do anything and I still don't have AC.
Amal S,
Oviedo, FLCustomer service response - Dear Amal thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1691703596087
Nick was great but NOT HAPPY with Sears service
My appt was 2 weeks out from when I put in the claim on the AC unit. I was ok with 2 weeks because I was out of town for 1 of them and figured could wait the other week. however the day of the service with the website saying the service was to happen at 4:30, I got a notification that they were moving it out ANOTHER WEEK. What the??? so 3 weeks to get service done while in the meantime, my basement continues to get water build up due to the AC unit having a clog in the drainage. AND TO TOP IT ALL OFF, YOU CANNOT reach a live person EVER. It goes in a never ending loop and I tried for hours to get a hold of someone. SO 2 days to take off work to be home waiting for them. Nick however was fine. This is not a complaint on the technician but on the overall service. PLEASE DO NOT LET THIS RATING IMPACT NICK. I just want the service to know that they need to be better and be contactable with a live human being.
Carrie K,
Cincinnati, OHCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1691703509101