Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
Dishwasher
Very rude asked if he could take the boxes and the old part. He said no its garbage and walked out
Laura W,
Brentwood, CACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1691710936938
Could not resolve the issue
He came to fix my air conditioner but he could not fix the issue . He only tired to guess and do the repair. He is not knowledgeable about how To repair
Poornima K,
Austin, TXCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1691710823762
Worst technician
This guy Jonny is a fraudulent person. He doesn't know his job. He shows up to my house and claims ridiculous amount from my insurance and forge my signature to get approval from the insurance company. I worked with him for almost 3 months trying to fix my refrigerator. He never got it fixed. I will never recommend him to anybody.
Richard O,
Fredericksbrg, VACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on 1691708251565
Repair Nasty repairman Did not receive itmized bill
I will stop payment if I do not get a itemized bill like promised from Mr no personality tech. I told him the email looked incorrect and he told me not to worry about it.
Dale D,
Vernon, NJCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on 1691708295712
Poor service, no service
This is the 3rd time a technician has been to my home. Fazell came the 1st time and was unable to fix. He did order parts. The 2nd technician put in the parts but the ice maker still did not work. Fazell came back the 2nd time, still not working.
Adrienne S,
Washington, DCCustomer service response - Hi Adrienne, we would like to provide you with some assistance regarding the issue you are having. Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected].
Sears Home Services on 1691705359592
Issue is not resolved
Issue is not resolved even after the new part , waste of time
Prashanth P,
Aurora, ILCustomer service response - Hi Prashanth, We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1691705207170
Water pump replacement
The park cost 108 cost me 266 labor for Ball 45 minutes of work. I thought that was a little excessive whole lot excessive so I will be looking for somebody else to come and fix my stuff from now on what I got, but Services fives he got in and got all dude knew what he was doing but the cost is just way too much.
Jeffrey B,
Mansfield, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on 1691708280084
Refrigerator
Terrible. You cannot declare if the appliances is fixable or not. I suffered 4 most without a refrigerator and let the electrician in and out and kept ordering spare parts but still not fixable. At least 7 on your side is there.
Merle H,
Concord, CACustomer service response - Dear Merle thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1691703763833
Needs reschedule
Never showed due to rain needs to be rescheduled
Debra U,
Jackson, NJCustomer service response - Dear Debra thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1691703731366
Seemed nice but no solution after three weeks
He said he would send pics to home warranty that day. Two weeks later and home warranty still waiting for your techs findings. He said he could not read a model number but he would let company know. Three weeks with no stove. Thank you for ur lack of i tweet in helping us !!!!
Eduardo C,
Porterville, CACustomer service response - Dear Eduardo thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1691703708752