Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
Horrible
Tech went out to my a/c unit and took things off of my unit that was working properly. He then went into my attic when he had no reason to be in my attic now my unit is not working
Niquia C,
Glenn Heights, TXCustomer service response - We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1767749112828
Absolutely Disappointed
Unfortunately I'm only being asked to rate my repair technician and not my experience all together. Edward was very thorough and tried to do what he could. BUT, we ultimately never got our refrigerator fixed. In fact, it was WORSE after our "repair". We originally contacted Sears Repair for an ice/water dispenser that was not working as well as the flex/beverage drawer issue with going too cold. However, at least the refrigerator and freezer were working fine. The first tech came out and quickly realized he didn't know how to fix it. I was still charged the $149 diagnostic fee. Plus I was out the day I had to take off to be home. A week later is when Edward came to look at it. Not really able to give me a definitive answer, he ordered parts and scheduled ANOTHER appointment. $977 in parts (not including labor) and another day wasted. Edward came back when the parts arrived. After installing the parts nothing changed so he removed all the new parts and said he'd send them back and refund my money. I'm still waiting for my refund from a few days ago as I was told my refund got flagged for "review". Another day spent for nothing AND waiting for parts refund. I was finally told by the technician I needed to find a repair service that "specializes in GE repairs". Here's where it gets 'funny". I looked online for a perfect repair service, guess who was the FIRST business on the list. YUP! Sears Home Service. Worse part of the whole thing was after the tech left, I went into the freezer and everything in there was melted and the freezer was not working. Same with the refrigerator. All our food (and expensive medication we had in there) was destroyed. So, to recap: 1. Paid $149 for diagnostic test to tell me nothing. 2. No repairs were made. 3. Was told to "call someone else". 4. Had to take 3 days off for nothing. 5. Have to wait for my refund after a "review". 6. Refrigerator/Freezer doesn't work AT ALL now.
Angelo P,
South Lyon, MICustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1767835938134
Terrible service, provided no support
Terrible service, provided no support Technician was basically there to charge the fee. They don't care about helping. Waste of time!!!
Jennifer G,
Miami, FLCustomer service response - We apologize for the inconvenience and frustration you've experienced. This is not the level of service we strive for, and we appreciate your feedback. We'll share your review with the team to ensure better accuracy moving forward.
Sears Home Services on 1767737459140
James was great
James was great but the same problem has come back after a week. This needs to be resolved.
Craig H,
Newton, NJCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. We have created a new service appointment to rectify the issue. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1767737379984
Gas dryer
He was not a very nice person, rushed everything and was taking off and I had to stop him to connect my vent, and I feel he didn't connect it right, pulled real fast on the dryer looked like the gas lines could of disconnected
Roberta G,
Tulare, CACustomer service response - We apologize for the inconvenience and frustration you've experienced. This is not the level of service we strive for, and we appreciate your feedback. We'll share your review with the team to ensure better accuracy moving forward.
Sears Home Services on 1767737221371
Nothing changed.
He was her about 15 minutes or less did lots of stuff on his phone had me sign on it a couple of times said it was fixed left. But disposal is still not functioning properly. Just like it was before he came. So definitely not happy with the service!
Douglas C,
Fallon, NVCustomer service response - We apologize for the inconvenience and frustration you've experienced. This is not the level of service we strive for, and we appreciate your feedback. We have created a recall service order to rectify the issue. You will receive service notifications shortly.
Sears Home Services on 1767737139385
My ice maker still not working
Not good they were in and out with. This is the second time they have been here in. I want my ice maker fixed.tge
Nancy S,
Connersville, INCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1767663278193
The case was closed too soon
Brian didn't fix the problem and asked me to rule out the drainage or ventilation issue before ordering replacement parts. I did work on his request the next day after the appointment. However, when I called Sears back to inform that the drainage and ventilation issues were ruled out the day after that it turned out that Brian has already closed the case causing me all kinds of complications against Sears and the warranty company which is going to delay the system fix even longer now. Very frustrating...
Vladislav Z,
Manalapan, NJCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1767663256647
never showed up
was told paperwork was messed up, nobody ever showed up, job is INCOMPLETE
Hannah C,
Dayton, NVCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1767659623673
AI was not responsive
AI kept asking for the serial number. I could not find it on the appliance and AI would not accept my answer and kept sending me requests for the serial number.
Christopher M,
Harrisonburg, VACustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1767659391569