Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
Bad service
He did not show up I took off work waiting for them this unacceptable
Markos I,
College Park, MDCustomer service response - Dear Member, We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1781646744603
Refrigerator
The worst. It's still broken and now they are not coming out
Perry H,
San Angelo, TXCustomer service response - Dear Member, We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1781646721952
Microwave Continuous Running
Technician did nothing to resolve issue. He did manage to get the microwave to turn off eventually. Microwave unusable. Technician failed to make any attempt to locate model and serial numbers he was requiring for repairing. Reported that there was nothing wrong with the microwave. Horrible service received.
Sylvia N,
Corpus Christi, TXCustomer service response - Sylvia , thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1781645735693
Horrible
The agitator broke 30 minutes after I paid him. I contacted t ed him and he hung up on me
Sears W,
Jamaica, NYCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1781646141853
Refrigerator Repair
I was left with a mess in my kitchen. The tech did not have his own towels , or tools and took my white kitchen towel to clean up water without asking. Very disappointed with the professionalism.
Octavio G,
Woodlake, CACustomer service response - Dear, We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1781643039793
Did not look at the whole unit
I had a bad experience with the sears home services systems as I tried to update the phone number on the order several times to that of my tenant but it kept reverting to the old number. Only AI tech support so unable to even speak to a person for assistance. Technician came in and did not fully review the HVAC system like another tech we just had out did. very dissappointed to have to try and go through AI customer support to get our unit working again
Yisheng F,
Jacksonville, FLCustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1781643004977
Survey
Nice guy but left and didn't fix problem needs to come back to fix it
Angie B,
Westerville, OHCustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1781642874289
Horrible AI customer service from Sears Technician excellent
Almost impossible to communicate with an automated AI system that doesn't have an actual human being to communicate with. The AI gave a specific time window that the technician was supposed to show up, and that the technician was supposed to communicate when he/she was on their way to my house. Not only was the time window changed THREE times throughout the day by the AI, but the technician NEVER communicated when he was on his way to my home, thus I wasted a whole day waiting for a technician that was supposed to show up much earlier in the day due the incompetence of Sears solely relying on AI for their customer service support. Completely unacceptable and very unprofessional. I will NEVER purchase another appliance, or anything else from Sears, and I will warn others as to why. Absolutely disgraceful.
Arthur S,
Westtown, NYCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1781646124160
Danie's K customer service
He was very professional. Diagonosed the issue quickly. Explained and showed me where the problem was. He was very knowledgeable of his job. Last but not least he was very approachable and friendly. He didn't make me feel like I was bothering him when I asked him a question. Love his personality very pleasant!
Jacqueline L,
Richmond, VACustomer service response - Jacqueline , thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1781645763688
Washer
Very bad impression and no idea what he's talking and very aggressive
Rosado K,
New Rochelle, NYCustomer service response - Dear, We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1781642818656