Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
Yearly maintenance
He seemed like he was in a rush to leave and did not want to conduct a full inspection. We told him that every maintenance inspection that was done, the technician would check the back of the fridge and check the vent. He would not. I even told him I would move the fridge for him and he said no. Seemed like he just didn't want to do it. Very disappointed in this service.
Christy F,
Honolulu, HICustomer service response - Christy, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1691787307206
AC check, Not cooling
This is probably my 4th or 5th time I have used my of home warranty service to fix my AC unit and honestly I am not convinced that you technician from yesterday wanted to go the extra mile to service and fix the problem. He gave me a list problems that he thought was the issue but my unit was still had a condensation problem and he attributed this to the AC unit being installed improperly from the start and that my drain line was incorrect. I called AirFlo and once again they saved the day and fixed the problem and did a lot more work than wade in about the same amount of time.
Alan M,
Hitchcock, TXCustomer service response - Alan, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1691787289738
Left without doing anything.
Couldn't figure out how to get the dishwasher out and so just gave up and left . Told us they would come back after we got it out. My husband figured it out with out any issues. Annoying.
Nicole H.,
Anoka, MNCustomer service response - Nicole, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1691787257635
LG DRYER
My dryer still isn't drying my clothes after the repairman left.
Odene C,
Magnolia, TXCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1691712990482
Owner
He was on time and did very, very good job.
Anacortes H,
Anacortes, WACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1691712964478
I need a follow up visit asap
The AC is not working, 2 hours after Ron left. Rom said the coils needed cleaning and told me that I should take apart the AC and be careful not to bend the fan. He said the resistor was getting warm. He replaced the capacitor but now I am wondering if that's what the issue is. Same issue as before, tries to come on the cuts off. We waited two weeks through very uncomfortable weather and AC is not fixed
Mike S,
Murrieta, CACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1691711429707
Dryer service
Our experience with A&E and getting our parts from this company was the worst. It took them nearly 3 months to get the right parts and two different technicians to get them placed in my unit (which is only a year old) and get it to properly work.
Kiersten H,
Bloomfield, INCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1691711395298
Report to insurance misleading to make us pay for new equip
Mark stated I use acid on my Microwave to clean when I never use anything but damp towel to clean. Please do not report untrue items in report for insurance claim because you rather not work in tight area in which microwave was placed.
Kea M,
Alexandria, LACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1691710977873
Service not great
Evedently it was a trainer & trainee so he was showing him everything he knew. He checked the electrical plug & stopped there. Said the plug wasn't grounded. I understand but I've had other washer repairmen & no one has told us that. My husband started to tell him that but he got very defensive. Not very professional. We understand what he said but his service was not the greatest. All previous repairmen have been very courteous & helpful.
Roberto B,
Robstown, TXCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1691711733915
Useless
Water was leaking from my filter bypass. Matias determined it was from the housing. He told me the part was not available and Sears would not try to find it unless I bought a Warranty. I asked if he could at least cap off the water in to the refrigerator so that I could turn the cold water back on at the kitchen sink, where it was connected. He said no, there was nothing more he could do. After he left, I contacted Amana and the part needed was readily available. He did not seem to have much knowledge about refrigerator repair, and offered no solutions other than to buy a warranty or a new fridge.
Diane L,
Seattle, WACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1691710943171