Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
Doesn't listen to customers
When he came out to service the dryer he was adamant it was the clogged hose and it needed to be cleaned out and that would fix the issue 100%. Was he 100% wrong! It's still having the same issue as before
Penny F,
Oak Grove, KYCustomer service response - Hi Penny, Thank you for taking the time to leave us your rating. We hate to see that you have had this kind of experience and would like to hear more about it. If you would please message us with the name, address, and phone number that is associated with the issue at hand and email us at [email protected], we will be able to see how we can help out. Please reference this review in your message. We look forward to assisting you with this matter.
Sears Home Services on 1691792095803
Horrible
Fixed my dryer but didn't fix the exhaust pipe, just left hanging. Unprofessional,I have a home warranty and he stil try to charge me to do his job
Christopher H,
Indianapolis, INCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1691788483797
Showed up unscheduled when I was not home!
Not sure why they took it upon themselves to show up at my house before 8 AM on a Saturday. I was not home and my guest let them in unknowingly. My problem is not fixed and no one calls me back to resolve the issue!
Lori Collins,
Bakersfield, CACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1691788457164
Frustrated beyond belief...now.
My experience ? You aren't going to like what I have to say. After 3 separate service calls to my home my refrigerator is still not functioning. The thing that is the most frustrating is that once the technician leaves the call back isn't scheduled for two weeks !! That part of their system is broken , it's ridiculous. A failed attempt at a repair should receive priority and not go back to the end of the line. At this point I will have been without a refrigerator for 8 weeks. In addition taken three days off from my job. They leave the old parts for the homeowner to dispose of. I just want a working refrigerator and it not take TWO MONTHS. The robots on their customer service line are no help either.
Bob S,
Lockport, NYCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1691788425522
Marked up walls and left stains.
Appreciate the promptness of the tech, but zero clean up and left marks on my walls and over appliances.
Sikheem D,
Virginia Bch, VACustomer service response - Dear Sikheem thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1691788370991
Not renewing Sears service agreement
Totally disappointed. Technician was not apprised of the issue with flue pipe as discussed with dispatch. Took a lot of photos and left me with no resolution
Sharon R,
Yorktown Hts, NYCustomer service response - Dear Sharon thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1691788287621
Refrigerator icemaker
Icemaker still does not work. All he did was check the temperature in the refrigerator and also bottom freezer. Which was fine. All he did was unplug the power cord and then plug back in. Said should restart Also did not receive a phone call or text that he was coming Very disappointed
Roger/annet M,
Hamlin, WVCustomer service response - Dear Roger thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1691788106168
Appliance purchaser
There is something wrong with the appliance and while the "tools" did not detect gas, it still smelled of gas when turned on.
Karyn M,
Hudson, NHCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1691787963363
Misogynist good ole boy
This guy gets a zero. Only send A&E in the future not Cinch Home Services or any of your subcontractored partners
John L,
Phoenixville, PACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1691787908207
Doesn't call with enough time 20 or 30 min before
The tech doesn't call to let us now he is on his way 20 or 30 min before. He call us 10min before and does not give us enough time to be there or open the gate. We are rushing or checking our phone constantly. This is very stressful and we don't what to miss the appointment. This time I use 3 people to be on the lookout for this tech to be able to make the appointment. For this reason I give him one star. As a tech. I think he is a very good technician. And if I call him back or text him he doesn't respond. He says his phone locks when he is driving. But it's a concern still.
Joe C,
Salinas, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1691787879953