Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
Too pushy!!
Had to endure them trying to sell me Sear's warranty at least 5xs. Worse than talking to a telemarketer!!
Amy G,
Indianapolis, INCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on 1691796653104
Horrible service terrible product knowledge.
Came in to do repairs diagnosed by a different tech. Claims that the refrigerator was under manufacturer warranty. That is not the fact. So he left did not fix anything and now we are stuck with out a working fridge still. Now we hurry up and wait for another company to come inspect.
Areli A,
Suisun City, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1691792620882
Non repair of refrigerator
Dear Samsung representatives I am writing to you with some concerns regarding my 2 1/2 year old refrigerator that has had nothing but problems with the ice maker and now water line. I have gone on line and have read that this product has raised many concerns to your office. I have had a sears technician in and out of my home for over a month now ordering various parts to no avail. If these refrigerators are causing so many issues, why is it that they are still be sold? I have ordered two parts (over $500 in parts and $300.00 + on service ) with no resolution, except to be told that I now need a whole new refrigerator door that is $$$$?? plus. I do believe that the Life a new refrigerator is longer than three years. I will not purchase another Samsung product and request your assistance on receiving a refund for a malfunctioning ice/water maker. If you need additional feedback I have included sears on this email to confirm the information I am providing, as they HaveBeen in contact with your Designated service Technician without any Success.
David M,
Sierra Vista, AZCustomer service response - We apologize for the difficulties your recent service has caused. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1691792349900
Fridge water dispenser
There is water leaking out of the fridge door by the water dispenser, the valve in the door was not connected correctly causing water to drain out from around the dispenser frame.
Raymond A,
Taylor, MICustomer service response - Hi Raymond, We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, Please email us at [email protected]. Please reference this review, thank you.
Sears Home Services on 1691792381740
GE refrigerator
This man has an attitude and is not customer friendly! Before even looking at our refrigerator he told us there was nothing wrong with it. He told us the refrigerator can normally be 10 degrees more than what it is set at. Our refrigerator was set at 35 but was reading at 46, that is not acceptable. Normal temp should be 35-38, 45-48 would not be acceptable. I have medication in the refrigerator that needs to be at 46 degrees or less, we have been too close to the medications limit. He set our refrigerator temp lower but it is still reading at 41 degrees. He told us if we don't like the product we should contact GE. He did recommend we move items in our refrigerator to help circulation but having done that it still is at 41 degrees. A better attitude and being customer friendly would make a big difference, everyone can have a bad day but 40 years of being a homeowner we have never had someone come into our home with such a bad attitude. It was nota good experience and our refrigerator still could work better.
Lynette C,
Annandale, MNCustomer service response - Hi Lynette , We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1691791957228
Dissatisfied
In describing the problem, the Sears technician repeatedly gave his analysis on why he believed I did not have a problem. He failed to appreciate the fact that the problem did exist. It had been witnessed by family and other parties. Have you ever experienced situations where people tell you that you did not see what you in fact saw? Gaslighting? This was my experience - the technician was not truly interested in my problem but his own analysis.
Ronald K,
Kaneohe, HICustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1691792328738
Incompetent
Didn't show up and lied about refrigerator working as designed, it still doesn't work
Don B,
New Braunfels, TXCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1691789060203
Very disappointed
The technician diagnosed my problem of an inoperable compressor. But he told me that the model number of my refrigerator was for a GE model not the Profile model with a 5 year warranty. He said my model came with only a 1 year warranty which was beyond warranty period date and that he could not work on it with the work order he had. He charged me for the service call and diagnosis which I paid noting on the check it is under protest. GE later said that he was entirely wrong, the unit is a Profile model with a 5 year warranty and that he could easily have found the correct information and fixed my unit. I am still without a working unit for over 2 months.
Bill M,
Kitty Hawk, NCCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1691792302524
Kyle C
Kyle was a very nice, respectful young man, but very inexperienced. His mentor who I thinks name is Nazeem after Kyle called twice asking for assistance refused to come up to assess the problem through more experienced eyes. As a result we had to reschedule through another service provider. By the way, after an hour after Kyle left, my son and I were able to pull out the refrigerator and make the the rear accessible for service. Overall hit was a very stressful experience for us.
Ruth S,
Hartsdale, NYCustomer service response - Hi Ruth, Thank you for taking the time to leave us your rating. We hate to see that you have had this kind of experience and would like to hear more about it. If you would please message us with the name, address, and phone number that is associated with the issue at hand and email us at [email protected], we will be able to see how we can help out. Please reference this review in your message. We look forward to assisting you with this matter.
Sears Home Services on 1691792226718
Not friendly tech
1st off, Ignacio got to my place 1 hr earlier than what my appointment was scheduled for. I work nights so getting as much sleep as I can is important. Secondly, I said good morning and he said nothing. Seemed that he was bothered that I was actually there. He was borderline rude and definitely not friendly. Then after having been woken up earlier than I expected he couldn't fix the issue. I asked him why he was there a whole hr earlier and his response was "I have to be in the bay all day" as if that's my problem! There is a reason why Sears has an appointment option process. @sears you really need to keep an eye out on ur techs. There are plenty out there that are curious and friendly! Please do not send Ignacio to my house again, especially with that unfriendlyness!
Aldo G,
Livingston, CACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1691788571150