Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
Dishwasher
Never showed up. They came once to try and repair. Ordered the part and never showed up. After I waited several weeks. Finally got a different company to come and repair. One trip and done. Weeks later I still get text and robo calls saying thru are coming out. Still no one shows up. Worst company EVER!! If I could give 0 stars I would. Maybe not even a star just a finger!
Gilberto H,
Weatherford, TXCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1691799078266
NEG 100,000 STARS -Ruined Brand new wood floor!!!
Dishwasher Repair-Part to repair arrived & repair was scheduled. Roughly 1 hr into the repair I went to kitchen to get something & noticed a 3' puddle on the floor soaking into the new wood floor. When I mentioned it the tech quickly said "oh" & apologized for the mess. I said "I'm mostly worried about all the the water on the floor" he said "oh" & then quickly started vacuuming up the water with a Shopvac. I went to get a towel & he wiped it up. He was at the house in total from @ 11:30-2:30. My wife was home and had discussed touching base when he was done or if he needed anything. At @2:30pm he just left.. No goodbye, nothing. Dishwasher re-installed, protruding @ 1" beyond the counter top, it wouldn't turn on & debris was everywhere, including the soaking wet towel thrown over our toaster! Worst of all there are now 3' of deep gouges in the floor & the joints where the standing water was are swollen. Getting through to a human at A&E/Sears was VERY difficult. When I finally did the CS rep said there was nothing he could do & no one else could help either, all he could do is send a new tech out to try to repair the dishwasher. Finally after threatening to not let it go & seek legal action he said he could forward me to Customer Care. WHY does it have to be this way! 2 interviews later I finally was bumped through to the Sedgwick claims CS rep who took my information for the 3rd time & assigned a claim # & Examiner…. To be continued Monday when they are open. Why Sears? Why is a tech not taking steps to protect the floor…. Seems pretty basic. Why do I have to search for 10 minutes to find a number to a phone tree that goes no where & hangs up on you. Why, when you finally do get through to a customer service person are they powerless & can only repeatedly fain empathy. Why do they lie & say there is no one to escalate to, when there is? People make mistakes that's fine. Take responsibility for them & make it right!
Matt H,
Hillsboro, ORCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1691799061719
Home Owner
He did not fix a thing!! Has allll these new parts sitting in my home, he came in looked in the back of the fridge and said everything is working THROUGH THE PARTS AWAY ‼️ My fridge is still NOT WORKING. PLEASE SEND SOMEONE OUT WHO KNOWS HOW TO FIX REFRIGERATORS !!!!! This has been going on for two months
Sheila C,
Fredericksbrg, VACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1691798954301
Service tech. )admitted to me he was hit an AC mechanic
My AC is still not repaired and is doing the same thing. He assured me that in a few hours it would be fine and it most certainly is not. He tried to lie to me and explain that if the AC keeps it 20 degrees cooler it fine. For 25 years this AC kept my house at the temp i set. This is NOT repaired.
Michelle N,
Pensacola, FLCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1691797395923
Horrible
Horrible service, unable to fix the problem on 3 different trips. Left a mess on all trips. Audibly Cussing my refrigerator with my toddler, wife, & mother in law all within 15 feet of him. Still not correct & he's actually broke other parts.
Russ B,
Topeka, KSCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1691797361037
Technician Refused to take action to repair
The technician refused to believe that the ice maker does not properly make ice, because randomly - I had ice when he arrived. The maker makes and drops just 1 tray full. I have to then turn it off, and turn it back on to get 1 more tray. I want my icemaker FIXED. And, I do not want the same technician to arrive. He made me feel unheard, and disrespected.
Adeline L,
Gilberts, ILCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on 1691796784499
Beyond Disgusted
I took off work to be home during the "scheduled" time given 8am-5pm for the repair technician...after checking the link provided it showed that the technician would arrive at 4pm than changed to 2:58pm... 2:58 comes and goes when I received a text msg asking for a "review/rate" for the services I NEVER received followed by my card being charged the entire service fee... and when I revisited the "provided link " it conveys basically the same thing... needless to say... like anyone would do...I tried using their "chat" feature which does not provide a prompt to address anything other than their preset prompts... thus, resorted to calling...low and behold, the accent of the individual who's first language is obviously NOT the same as mine put my address as 2301 instead of 2101... one and three are NOT anywhere near the same in sound or phonics,let alone close on a standard keyboard let alnoe a ten-key pad...here it is...the technician goes to the wrong address, of which I drove to IMMEDIATELY and whom could not be found or confirmed as even being there... thus I called... well, nearly 40 minutes I am on the phone with them and told they have resubmitted a new order with my correct address... and told they will be at my actual address within the same 8-5 window and that they can't address the charge on my card for 24 hours... as I type this it is 4:50 and my repair technician still has no-showed... I lost a days wages... charged for it and now the refrigerator full of food that I have iced the entire day ..no technician... a Oops where sorry will resend one that has not came and money taken out of my account for a service never received and told you'll have to wait 24 hours for them to even try to give it back... my food most likely a loss!!!! I'm livid!!!!
Sarah G,
Shawnee, OKCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on 1691796767010
Frig. & Bosch Dryer work
Bad! The Bosh Drying not working and the light still not working in the Frig. (He had no bulb). He killed the circuit board in the Bosch Dryer. Don't ask me to rate this service!!
Max Cramer,
Glendale, AZCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on 1691796744555
Completely Disappointed
The technician did absolutely nothing to show me that he would test the equipment or that at least run a test of some sort . He told me that the compressor was bad without even testing it. I was charged for absolutely nothing in exchange.
Raul Vieira,
Palm Bch Gdns, FLCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on 1691796702920
FRAUDULENT no show
Alex B was a no show no call and forged my signature on his electronic estimate. He did not come to my house today, marked the estimate as complete and no one has been here to repair the LG ice maker.
Brian B,
Coinjock, NCCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on 1691796690613