Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
Air conditioner
When he got here my air was fine, he cleaned it. It is now 230 am ! It's hot! My air has been running continuously for hrs. It's 80 degrees. In my house I suggest you send someone out here early in the Am .
Darla B,
Carriere, MSCustomer service response - We are sorry to hear you did not have the service experience expected.We will share your experience with our service team.
Sears Home Services on 1691844967264
Wrong Diagnosis
Technician diagnosed that it was the pump however pump itself was working fine. Issue was the clogged in the airhose. First technician said that there was no issue and the 2nd technician diagnosed wrongly. We have no choice to ask for the refund. Very disappointing.
Ashley L,
Fullerton, CACustomer service response - Hi Ashley, Thank you for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with us. If you would please message us with the name, address, and phone number that is associated with this issue please email us at [email protected] and we will be able to see how we can help out. Please reference this review in your message, thank you.
Sears Home Services on 1691843445225
Fridge still not fixed.
My fridge still isn't fixed after 3 visits with yalls technician . Very frustrated at this point. Been without working fridge for over 3 weeks
James K,
Woodway, TXCustomer service response - Hi James, Thank you for taking the time to leave us your rating. We hate to see that you have had this kind of experience and would like to hear more about it. If you would please message us with the name, address, and phone number that is associated with the issue at hand and email us at [email protected], we will be able to see how we can help out. Please reference this review in your message. We look forward to assisting you with this matter.
Sears Home Services on 1691843412014
He did the job, but broke washing machine
Technician does his job he replaced parts needed , but today that I tried using it I notice broken plastic pieces on one corner, control panel no assembled correctly and lid won't close all the way .
Jose P,
Midland, TXCustomer service response - Hi Jose, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members. If you would like us to look into your situation further, Please email us at [email protected] and will share your experience with our Service team.
Sears Home Services on 1691843279478
Dishwasher repair worked and stopped next day
The technician was prompt He was courteous and seemingly repaired the dishwasher. The dishwasher ran its cycle on Thursday for the technician. . I ran the dishwasher on Friday. On Saturday it was not working and doing the same thing that I called for service. It is not working and has to be reported again.
Gronaldcynt A,
Paducah, KYCustomer service response - Hi Gronaldcynt, we would like to provide you with some assistance regarding the issue you are having. Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected].
Sears Home Services on 1691843248422
Worst service ever
After 15 cancelations, the air conditioner still does not work! James installed the new coil, only to find it leaking after soldering it in. He finally said verbally that the unit needed replaced, but would not put it in writing for me. Instead he called it in and told me that his boss would get in touch with me in 48 hrs. That was Monday August 7th. It is now Friday August 11th.
Thomas L,
Greensburg, PACustomer service response - Hi Thomas,We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, Please email us at [email protected]. Please reference this review, thank you.
Sears Home Services on 1691843178842
No good
Doors not shutting correctly. Frig is leaking. Send service tech back to fix!!
Merry S,
Westerville, OHCustomer service response - Hi Merry,We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1691842920312
Still not working
Technician came and did the repair, but still doing the same noise while spinning. It's like was never fixed.
Erika R,
Winter Spgs, FLCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on 1691799923993
Incomplete Work and Rude.
Did not finish the job. Was rude throughout the process. Would not recommend Alex, not sure if he was having a bad day but not for me.
Miguel B,
Pittsburg, CACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1691799102697
Joseph great A&E not
Tech is good, company sucks!! Horrible experience. 1 month without a washer, awful experience. I paid out of pocket to have someone else fix. 8-5pm time windows 2 days I need to take off work?? They didn't know they needed to schedule 2 techs not one which delayed things. A&E the worst company ever. Would never recommend. Horrible
SP,
Wilmington, NCCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1691797249103