Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
Stove top
Bill didn't show up for the appointment. Time was scheduled from 8:00am to 5:00pm so to wait all day for the technical to arrive and he texted several times for information about the stove and I sent a picture of the plate with the model and serial number and he said he could not read it, by the picture not coming out to see for himself. The he said that he could not come out to fix the stove. But he writes that the job is complete. Please help
OLP,
Eatonton, GACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1692048837018
Bad service
The technician did nothing, just check the thermostat and according to him it was the problem. and the air is still worse than it was. They just stole my money.more than they lasted 2 weeks to give me the service
Leticia S,
Asheville, NCCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1692048821230
Customer service
She did not want to repair washer,, therefore , she was Unprofessional and rude. Because asked why the parts was recommended and ordered by Sears Technician?
Classie S,
Houston, TXCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1692050067217
Problem not resolved
The worked when he was here. I put wet clothes in there and the problem started again. Now it does make the beeping sound when it stops.
Lizzie B,
Milwaukee, WICustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1692048791130
Incomplete and inefficient
The maintenance was far less than what was performed the last 4 times. I'll call Monday to scheduled a complete maintenance on both washer and dryer. Turning a fee dials and watching for coded is not much of a maintenance check.
Rosalind D,
Weymouth, MACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1691876694470
washer/dryer repair
Three appointments to repair my washer/dryer scheduled by you two weeks apart, each cancelled by you at the end of scheduled day. Finally Brian arrived as scheduled, but to repair a refrigerator not my washer/dryer. He was very apologetic and sent the info to the office who automatically scheduled my repair for two week out without even calling me. I have since scheduled my repair with another service.
C. G,
Orient Point, NYCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1691875291551
Horrible
The same service man was sent who claimed that there was a propane gas leak around the AC unit who he has come to repair and he said the job would automatically be rescheduled that never was prompting me to have the gas company to dispatch emergency technician who said that there was no gas leak, After waiting for Nine days I called to inquire about when to expect a return of AC technician, I was told that there was nothing on schedule, I had requested to send a different technician yet they sent the same technician who had a hard time finding my address only after being there two weeks earlier to the same location, , First time he said there is no Freon leak or being low , this time exactly the opposite of what he diagnosed the first time, No wonder Sears has gone bankrupt because of incompetent people getting paid for what they don't know!
Hamid M,
Fallbrook, CACustomer service response - Hamid, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1691872676791
Service man was aggressive and rude. The worst service man e
Jonathan the Technician was rude and argumentative and shouted at me the first time he came to my house. He ordered the wrong part (no flexible dryer tube) and I'm having to use my own money and time to go buy the replacement parts myself. He's the worst service person I have ever met. Refused to wear a Covid mask in my own house, where my elderly relatives sometimes stay. The second time he came here (today). I didn't want to interact with him and I had my finger on 911 police dial in case he became aggressive or started shouting at me in my own house. I did not feel safe at all. I'm stuck with incorrect parts on my dryer and the technician will not order correct parts for me. Sears has gone downhill the past years and employees like this are the reason why I will call police if he reads this review and comes to my house again aggressively. This is someone I would not trust around anybody And I still don't have the correct dryer parts
Anna O,
San Antonio, TXCustomer service response - Hi Anna, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members. If you would like us to look into your situation further, Please email us at [email protected] and will share your experience with our Service team.
Sears Home Services on 1691867510803
Ac repair
Ac unit is still blowing warm air 😒 not good
Keith L,
Cedar Hill, TXCustomer service response - Keith, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1691866987505
No repair done
Not his truck, has no tools , has to come back to solder 1 ground wire but said it didn't need to be done he wanted to replace faulty light I said I could live with out the light so I ended up with no repair
Suzanne S,
Glendale, AZCustomer service response - Suzanne, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1691865916589