Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
Dishwasher still doesn't drain
Robert blew air through the drain line. The dishwasher still has doesn't drain water out of the basin. I thought he would have done a little more than blow air through the drain line. I suppose I should have left water in the basin after the last time I ran the machine.
Kenneth E,
Statesboro, GACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback
Sears Home Services on 1692049248787
Charged but not repaired
Refrigerator was not repaired, freezer tray was broken
Tyrone C,
Tucson, AZCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on 1692049237951
Worst service call
After ongoing issues with my refrigerator not cooling, the extended warranty company sent this guy out. All he did was check the freon level. Problem got even worse! Different technician from a different company came out & said the Sears guy actually released freon by taking too long to connect the gauge. What kind of training did he have?! Not happy with Sears.
Miriam M,
Buford, GACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback
Sears Home Services on 1692049133092
Didn't check anytime
He diagnosed my washer but didn't check refrigerator
Tracy J,
Lancaster, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1692049030919
Washer issue
Jonathan came at 5:20, appt was between 3-5pm. He was nice. As soon as he came he said I was #12 on his list, he's tired of his job and was quitting. He said he can't do what he's doing anymore. I told him what the problem with the washer was. He was rushing and didn't do a good diagnosis. He was done in 10 mins. I declined the estimate because I think there was more problems to the washer than what he had told me. I will get another estimate from another appliance repair company.
Cynthia M,
San Antonio, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1692049012525
Horrible!! Will never use Sears again
You can never speak to a human. Everyone pushes the buck. No one calls you back. I had to pay multiple deductibles to have repairman come and problem still isn't fixed yet they continue to charge me monthly!! Never will recommend!!
Chere S,
Rockland, MACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on 1692056802683
Not between 8 am and 5 pm
Tech did not arrive until 6:35 pm. Francisco, the tech, and a trainee spent 5 to 10 minutes, never once opening up the machine. They asked what the issue was and promptly then said, "We can't order that part." Francisco continued with variations on that same theme, showing me his phone that said, "part unavailable, " and left soon after. I was still charged for their visit even though they made no attempt to repair the machine.
Yvette R,
Chicago, ILCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on 1692056790180
Repairs-Refrigerator & Stove
I just sent a response on my other questionnaire from you. Your technician was absolutely the worst I've ever experienced. He was never sure of his diagnosis on either of my appliances (refrigerator or oven). Didn't seem to be familiar with GE appliances. As stated in my previous response, I'm seriously considering calling GE direct about this service call. I don't mind paying for competent/professional work but this was a sick joke!
William P,
Powhatan, VACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1692048994584
Repairs - Refrigerator & Oven
This was absolutely the worst experience I've ever had with a service repairman. It was so bad I'm contemplating contacting GE direct. He wasn't sure of his diagnosis on either appliance. I'd like to say I'm sorry for complaining but this experience certain warrants a negative complaint. I thought I would be getting a professional GE technician; boy, was I wrong!!
William P,
Powhatan, VACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1692048952444
Washing machine still doesn't work
We've lost count how many times someone has been out to fix our Kenmore Elite washing machine. Two boards and the water pump have been replaced and we're still getting an F06 error. Jose got a express wash cycle to work before he left, but the regular cycle we ran after he left still had the error message. I guess it's time for a new washer because Sears doesn't seem to be able to repair the one we have.
Robert I,
Los Angeles, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on 1692056776454