Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
Did not show
We waiting for him but he did not call or show up. I also keep getting AI based scheduling reminders, but I don't think this provider knows how to use the technology properly.
Suneer A,
San Diego, CACustomer service response - Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1767737492328
Horrible experience
1st tech ordered the parts 2nd tech came and left didnt replace parts closed out my order
Justin H,
Colonie, NYCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1767835986005
Still not working. Manuel was very nice and prodessional.
The washer is still making the noise during spinning. The issue was not resolved.
Janice Q,
Clermont, FLCustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1767737514942
Condescending tech
Very condescending in his text messages. I loved the text, I am not asking you to understand it, I am telling you what the machine needs.
Keith M,
Wabash, INCustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1767737556489
Stove service call
There was no resolution nothing got repaired if anything he bent the frame so now I have to figure out how to fix that he made it worse than it was you charged me 129 dollars and all he did was look at it looking up numbers online and didn't fix nothing I feel like I've been ripped off I paid you $129 to make it worse to think I considered buying your $900 warranty a year thank God I didn't do that till after the service call I wouldn't give you $1 for a Year's worth the maintenance and warranty what a joke this company and organization is I'll make sure I tell everybody in my power how horrible a service department you run
Chris D,
Poquoson, VACustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1767755905456
Dryer still not able to use!!!!!
He didn't tell AHS what he told me. He was the 3rd visit and I'm still without a dryer this has been since seats came out the 1st time on Nov 17. I've received terrible customer service and will never have Sears out to my home again.
Patsy O,
Patterson, CACustomer service response - Dear, We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1767737627124
Washer leaking
Still leaking he said that we were using too much detergent i run the washer without and still leaking
Sanjuana L,
Dale, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1767749468102
Replacement of Ice Maker for Bosch Refrigerator
Today (1/5/26) Sears sent a repair person to my home for the 3rd time to diagnose and replace an ice maker on a Bosch refrigerator. Each time I was assured by the tech that the replacement was complete and the issue had been resolved. Each time Sears Home Repaired has FAILED to successfully complete the replacement and the Ice maker has failed to produce ice as promised. Needless to say, I am completely frustrated with Sears for not being able to diagnose and successfully complete the issue.
Anthony M,
Tyrone, GACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1767749413414
Not Working
The refrigerator has been down since November 15th and finally came today to fix. After the tec left, received error message. This is frustrating and sears has been terrible. It took them 6 months to fix our dishwasher. Would not recommend them at all.
Jamie G,
Saint Cloud, FLCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1767749337554
Technician never called or showed up
The first time the technician came. He tried to leave without looking at dishwasher. Then never did a diagnostic. The second appointment. Technician never called or showed up.
Mark C,
Elkmont, ALCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1767749302243