Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
I had to pay someone else to fix it
Lots parts, long delay. I just ended up paying another company to fix the dryer, even though I purchased an extended warranty.
Steven M,
P C Beach, FLCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on 1692056901708
Poor service
Horrible experience an not helpful at all I lost my deductible an waited 2 weeks for absolutely no work done an wasted 10 hours of pay from my job having to wait for Joe to diagnose something an told me he would not fix it an let my warranty to expire an told me to sign up again an not to fix my air conditioner
Dontae M,
Milwaukee, WICustomer service response - Dear Dontae thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1692049876452
LG Washer Repair
Waste of my time and $ to have him come out.
Melinda M,
Waukee, IACustomer service response - Dear Melinda thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1692049713684
Jonathan
Jonathan was excellent
Karren V,
Henderson, NVCustomer service response - Hi, Karren , we would like to provide you with some assistance regarding the issue you are having. Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us [email protected].
Sears Home Services on 1692049670868
Washing Machine Repair
Technician was not curteous with his demeanor when I asked questions. Came across as argumentative, which I felt was totally unprofessional. I most definitely would not allow him to service my appliances again if I needed future service from Sears!
Rodney C,
Chicago, ILCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1692050255047
Dryer
Second technician that came out jus to replace a fuse that blowout twice. Clean the air duck made sure there was flow coming from the dryer to outside and it still don't work.
Derrick B,
Clinton, MDCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1692050237532
"Missed Diagnosis: A Question of Warranty Influence?"
Survey Review: The technician's visit was brief, and he advised that the vents needed cleaning. Acting on this advice, I hired another service to clean the vents. However, they informed me that the vents were in good condition and the actual issue was with the dryer's sensor. I can't help but wonder if my use of a home warranty influenced his reluctance to address the real problem with my dryer.
Carol G,
Waldorf, MDCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1692050215058
Ice Maker still not repaired.
We have had tech. sent to our house four times for this problem and it still isn't fixed.
Frederick C,
Shortsville, NYCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1692050168527
Refrigerator
Emanuale left my refrigerator doors uneven after he finished. I brought it to his attention and he couldn't fix. I asked Emanuale to reschedule a tech to fix it. He confirmed he did. I didn't receive notification of a new appointment and went to his van and brought it to his attention and he said he would call it back in. He never did and my refrigerator was in better shape before he came over. Please reschedule the appointment to fix the uneven doors that your tech left this way.
Michael M,
San Pedro, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1692050148912
Excellent
Very helpful and spent time researching issue and explaining the concerns and informing me of them
Judy M,
Nashua, NHCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1692049415233