Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
Repair of laundry center
They did not clean up after and told us to dispose of damage parts and boxes parts came in. Now the laundry center makes more noise than before. With this kind of service no wonder Sears is no longer in Hawaii. Please don't call me when my warranty expires. This will be the last time I will be doing business with Sears
Howard H,
Honolulu, HICustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1692135265811
Wrong diagnosis/ late tech lied to warranty center
The service tech showed up and looked at the refrigerator and told me that the refrigerator was broken and not repairable after that he went outside and told the service department that I the customer broke the refrigerator which is incorrect. The refrigerator quality is garbage and the tabs holding the ice machine in broke. The tech should be fired or he got his rocks off on lying and now I'm stuck with a refrigerator that is broken and the claim was denied because of this tech that lied. He also Lied about the first attempt to Show and fox the refrigerator because I was home and checked my cameras and he never showed the first time so he started on the wrong foot already. A&E service tech are nothing more than want to be repair men. I would never use this company
John S,
Corona, CACustomer service response - Dear John thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1692135186510
Horrible
I've been waiting months now for Sears to fix my ductless unit. We gave extended our warranty and paid extra and our unit needs to be replaced. Sears technician makes excuses or reschedules. If they don't fix this soon, I will complain to the state bureau for fraud.
Falguni P,
Hicksville, NYCustomer service response - Falguni, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1692135171274
Service not complete!!!!
AC temp inside is showing 76 degrees at 9:45pm and now th upstairs AC is not working. Tech replaced 2 capacitors on downstairs unit but it's still not cooling and the upstairs AC is blowing only hot air when it was working fine before the tech worked on the downstairs unit. Need to come back to fix immediately. Left a voicemail for the tech to address problems but have not heard back.
Shareese G,
Nesbit, MSCustomer service response - Shareese, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1692135139216
Homeowner
Extremely rude!!! He refused to install the heater because he disagreed with the original diagnosis would not even come to my house and hung up on me and indicated the problem was fixed which closed the claim. It was not fixed. He is a horrible representative for Sears.
Sharon M,
Phelan, CACustomer service response - Dear Sharon thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1692135144044
Tour hours, late pass my four hour window On
It was ABSOLUTELY TERRIBLE ‼️ This is the second time that the technician was two hours pass my 4 hour windows ‼️‼️‼️‼️ Why do I bother making an appointment? Why don't you just say stay home all day. The technician was in and out, but was two hours late.
Nancy S,
Claremont, CACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team
Sears Home Services on 1692135931665
Came home and the lights have already went out he replaced
Replaced two light and came home and they already are out again . Not happy
Mike S,
Cole Camp, MOCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1692136776629
The dishwasher Is not fixed
Dishwasher didn't get repaired. It's currently leaking all over the floor at this moment
Justin S,
Pleasant Vly, MOCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1692058317099
Worst service ever in the lifetime of the contract.
Never had more issues or problems getting repair or replacement of an appliance in the over thirty years of service. I have had techs here at least 5 times. It's been an ongoing struggle for at least 6 weeks. Not to mention laundry mat visits for a family of five.
Christine C,
Albany, NYCustomer service response - Dear Christine thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1692135040262
Not satisfied
The technician never showed up and this is the 4th time no one has came to fix my washer. If the services are not going to be provided then you shouldn't charge for a service pkan
Chiquita L,
Fort Worth, TXCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1692058241943