Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
CERO STAR
I have a month without a refrigerator, they canceled my appointment with the technician 3 times, finally he comes and changes the parts, he does not make sure that it is working and leaves. One more day without a refrigerator. The service is lousy.
Jose C,
Dallas, TXCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team
Sears Home Services on 1692135622706
Not satisfied
While Daryl was pleasant to speak with, I don't feel my problem was properly addressed. I informally Daryl that the lines had been freezing up, he mentioned that the system is probably low on refrigerant and went to work. After about 30 minutes, he was finished and stated that the system was "a little low". I may not be an HVAC professional, but I do know that refrigerant does not dissipate and "a little low" means that there is a hole somewhere. I asked him if it meant there was a hole in the lines somewhere and his answer was "probably a small one". As if this is normal. Seriously disappointed with Sears Home Services
Michael F,
Greenfield, INCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1692136794295
Very Bad Technician
First appointment, he came at 5:00pm and guessing the problem cause by the main board, I waited for 10 days for him to come back and fix it. After 10 days, another technician came at 8:00pm and said the main board is good, the problem is compressor. Then he promised to come back on next 5 days with the part. Then today , Aug 15th, the first technician come and said he had the part with him, But after he calls someone the He said he doesn't have part with him, he had to order it . This is playing game at here. Worst experience ever seen. I took my day off 3 times to wait for their late coming and do nothing for the job. Other than that, this morning when the first technician come , he is in his car for an hour on phone. Do you wanna hire someone to do these for you ? Please very careful for these kind of scams.
Chun T,
Greenacres, FLCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1692135459804
Scott was so condescending to me and my renters
Scott was not only condescending and rude to me on the phone when he called about his estimated time of arrival, but then was absolutely condescending and rude to my renters. I was on speakerphone the entire time, and both my renter and myself try to disarm him, but nothing work. He was just router and router by the minute.
Jennifer P,
Johns Island, SCCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1692135440382
Dryer Repair Request
Michael did not show up til almost 7:00 pm. It did not come prepare to fix my dryer. I thought when a repair man came out he had parts on the vehilce and would make repairs that day. He never ran a diagnostic. He never took the dryer apart. All he did was give me a list of parts that "He" wanted to replaced and then said he couldn't get 1 of the parts so there wasn't anything he could do. I found the part immediately after he left but what is so fasinating is the part that needs to be replaced was not even on his list. The only part that needs to be replace is Dryer Thermal Fuse. NOT the list of parts he wated me to replace to the tune of over $600.00 dollars. Sears is a rip off and I will never use them again.
Jannelle T,
Shreveport, LACustomer service response - Jannelle, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1692135313084
Couldn't solve the issue if AC not cooling
Mathew was sent by Sears, a vendor of Choice Home Warranty, to resolve the AC not cooling issue we reported. After his first visit, which was 3 weeks after opening a claim, AC cooled for a day and then it stopped cooling again. Hence, we had to reopen the claim. Second time, 2+ weeks apart, he was a no-show for the appointment. Third time, another 2 weeks later, the technician came to the doorstep and never entered the house or inspected anything. Told the tenant he will be back and left. He informed the Choice Home Warranty that the claim is now resolved with the resolution that the issue requires a plumber. His Final resolution: He has diagnosed the issue and concluded that the unit requires a plumber. Conclusion: AC is still not cooling. Hence, the issue is prematurely marked as resolved. We are very disappointed with Sears and CHW's service. The only time he diagnosed anything is during his first visit. Then, what was the purpose of the other two appointments? Why couldn't they communicate this resolution without any scheduled visit when we reopened the claim that the issue is not resolved.
Shiju N,
Mobile, ALCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1692135246577
My dryer
My dryer stop working and the worker act like he didn't want to do his job
Linnette H,
Indianapolis, INCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1692135211437
Dishwasher still leaking
Our dishwasher started leaking about 3 weeks ago. The repair was finally completed yesterday and the dishwasher is still Leaking. We are very disappointed.
John H,
Farmington, MNCustomer service response - John, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1692135204166
Not pleased with Charles
On Aug. 2nd Charles came for 1st time to check on our ice maker he had no personality. Didn't acknowledge my questions (maybe he didn't hear ) but it continued through the repair with same poor attitude. On Aug. 14th Charles called and said he could come today. Told him we rescheduled for Aug. 25, due to appointments and travel. In a harsh voice he said "shows you got the part, I can come today". I replied "we rescheduled". He said if you got part I can come now, so I accepted. When Charles came he walked into the house with his shoes on, asked him to take off and continued repair like he didn't hear. After he finished repair Charles handed he the old part and said throw it away, also told me "the floor got wet and I should wipe it up". Very poor customer service.
Darnell C,
Waianae, HICustomer service response - Darnell, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1692138046093
Washer repair
Took a call once inside home while I waited. Told me she was not allowed to remove water from washer. I had not been told this ahead of time as when I called for repair, i was told the PE error code was for pump so it makes sense the washer would have water in it. She never touched the machine and said the PE code was for the water level sensor and she didn't have that part with her. She diagnosed the repair based on the code and gave me a quote. I would think she would have to at least check the washer before stating what the issue was. I was scooping water out with a small bucket myself. She would not address why I was told pump and she says water sensor. Again I stated the error of PE when I asked for a service call.
Jeanne H,
Pearland, TXCustomer service response - Jeanne, we are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1692138006992