Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
Garden tractor
Allan is a terrific repairman. I am always so pleased with his work and with his demeanor.
Cheryl K,
Cleveland, OHCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on 1692136935302
If I could him 0 stars I would
Technician came very fast as promised but once he looked at the issue which was a melted wire in the dryer he said it wasn't his problem and couldn't do anything and left with in 5 min. He didn't give anymore information besides to call the warranty company. This is exactly why I bought extended warranty to cover issues like this Espically for a dryer that is less than 2 years old.
Antonio O,
Madera, CACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team
Sears Home Services on 1692135865218
Still doesn't work. Not making ice
The repairman said it would be making ice in 24 hours and it hasn't made any. It has been over 24 hours
Randy S,
Texarkana, ARCustomer service response - We apologize for the difficulties your recent service has caused. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1692135811527
Terrible
I would not use this company. This company fixed the same problem 6 months ago (freezer). It broke again and they would not warranty the work they did. Also the warranty company denied the claim because it was fixed less than 6 months ago. I was not informed the warranty company denied the claim. So Sears came over did not fix my freezer but ran my credit card for a service call. They literally walked in my house just to run my credit card.
Marilyn W,
Tomball, TXCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team
Sears Home Services on 1692135800805
Not Fixed
We are having an issue with dust or similar coming out of the Ice dispenser. The tech said the water m/ice was not filtered . This is a blatant lie! The whole house is filtered with a very high end system. It's filtered again in the refrigerator. I need a tech that can solve my issue or replace the unit as my contract states.
Mark R,
Fountaintown, INCustomer service response - We apologize for the difficulties your recent service has caused. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1692135766751
Worst company ever
I do not know where should I start for this. The first appointment was June 28 and today is August 15 th. They are telling me just they received the part. I tried to call them many times to see when they will come back to do repair, nobody other side of the line like a fake company. I found other company they did replacement same day so Sears wasted my 40 days and messed up my health Please stay away from this guys
Saban B,
Chantilly, VACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1692136831282
Dryer will not turn on now
When the technician left, my daughter tried to use the dryer, it will not even turn on now.
Lesley D,
Mobile, ALCustomer service response - Hi Lesley, we would like to provide you with some assistance regarding the issue you are having. Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected].
Sears Home Services on 1692135739914
No Repair performed
Due to finding prior damage caused by an A & E Service technician on 5-2019, he refused to install the new ice maker parts that we received to repair the same freezing issues on our Samsung Refrigerator that it is experiencing from the 2019 repair!
Debbie S,
Hosston, LACustomer service response - Hi Debbie, we would like to provide you with some assistance regarding the issue you are having. Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected].
Sears Home Services on 1692135716637
Very Poor Service & Didn't Fix My Issue
Antonio came pretty much on time. We believe that he didn't understand the issue. He said there was nothing wrong with the dryer. He said to clean up the dryer ventilation hose to make it shorter. This part wasn't dirty @ all. We did as he asked to to do & also cleaned the outside vent. The dryer still didn't work properly. We googled what causes the dryer no to stop drying in the proper time. We followed those instructions & it turns out that one of the moisture sensors was popped out. We corrected that & now our dryers works like it's supposed to. I'd like to request my copayment to be refunded because your technician didn't even bother to check the sensors. They were the root of the problem. My rating is 0 Stars
Carlos M,
Miramar, FLCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1692136811364
Refrigerator ice makers
Ice makers still not working. Didn't make sure it was fixed. Paid almost 500 dollars for the parts and doesn't work. Did not reconnect the arm in the bottom freezer ice maker. Not sure how the technician before him diagnosed the problem or if we were sold 2 new ice makers and wasn't the problem, because the 2 new ice makers installed is not working. I want the problem fixed right and I shouldn't have to pay for anything else. I feel like I have been scammed.
Sandra R,
Cincinnati, OHCustomer service response - Hi Sandra, We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1692135652247