Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
Fixing ice maker
Not competent in the repair. Ice maker still broken.
Mia R,
Pearland, TXCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1692221009619
Job could not be completed
My 1 star rating is to get attention since there is no way to call or speak with a live agent now even though the job is not done. The technician did not have the parts with him. Last week when aI had a chat with your live agent I was told that technician would have the parts. After the technician left the packages were delivered though. I have attempted to reschedule so the parts can be installed but see no way to do it. Last week I was told that the parts could not be sourced locally and they'd be shipped. After that I got the message that technician would have the parts. When I clicked on the service link in to double-check under where there had been a tracking number the word"cancel" was there twice. This is why I be trusted your system. I have no issues with your technician. He did his job, but your communication system is not working as you may believe it is. It is the problem I think. Please help me. My tenants still do not have a working dishwasher and this has been the third day of them accommodating a technician visit in an 8 -5 window. Thank you!
Vicki W,
Durham, NCCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1692221068878
Nothing against Jerome!
What's Sears could do better is actually train their techs to know how to diagnose and fix the equipment Sears installed. Nothing like spending 30k for ac units to have them breakdown and Sears doesn't know how to fix the problem then to be told let's cancel your master protection plan and refund since we don't know how to fix the issue!
Joseph G,
New Orleans, LACustomer service response - Dear Joseph, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1692220996087
Owner
Noting got fixed w be i explained the dispatcher what is wrong with the refrigerator.but the technician was a nice guy he just couldn't fix the refrigerator
Alireza A,
Lake Forest, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1692220970008
Bad service on ever level
This has been a travesty from the get go. I have seven different appointments, with not one being satisfactory. It is quite hard, as a design professional, to understand how you manage to remain in business. I could go on and on, but, frankly, I have lost SO much time already to this fiasco, I'm unwilling to spend more energy sharing this dreadful experience.
Kim B,
Sonoma, CACustomer service response - Dear Kim thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1692220966642
Not Happy
I was happy the first time he came out, inspected the fridge, and ordered parts for another guy to come and install them. That other guy never came to install them and had to go back and forth with phone calls through Costco and Kenmore since July 11th. Ultimately Kenmore scheduled an appointment for August 15th from the time frame of 8 am - 12 pm. He calls me around 10 am saying he would arrive at 1:30 pm. I received a text around 2 pm that he would arrive soon and ended up arriving after 2:30. When I scheduled the appointment through Kenmore, I expected this repairman to arrive at this time frame of 8 am-12 pm because I had to go to work. I have to request specific hours at work or lose my hours because of him coming late. It is an inconvenience, you guys did not send someone who spoke Spanish to better assist my parents as I am the only English speaker in this household that can translate. This guy's English is hard to understand coming from a native English speaker like me. It was rude for him to tell my mother "Are you recording me?' She was doing a Google translation through her because I was not around to translate. This guy was the SOLE PERSON who ordered the parts that got delivered almost a month ago and said to my parents "They ordered too many parts!". Hello? You literally ordered the parts a month ago. You didn't even write down any notes to let Kenmore what was going on and I had to update both Kenmore and Costco on the situation for a month now. My father ultimately got frustrated and sent him away because we expected him in the morning and not in the afternoon, everyone had to go to work. Happy Kenmore is giving us the money back to buy a new fridge. I would never use Sears Home Services ever again. This problem should've been resolved back in July.
Elda C,
Oxnard, CACustomer service response - Elda, we are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1692222361530
Air Condition
How can you rate someone when they never show up I'm so disappointed in Sears but I'm not giving up this been going on since April 17th now it is August 16, 2023 Husband have Health issues Sears owe us a Air CONDITIONS and they know it we been we been paying Sears Master plan since 1988
Kennet,
Charlotte, NCCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1692222234085
Dishwasher Repair
He was very nice and seemed to know what he was doing, but he didn't leave the dishwasher so it could be turned on. He shouldn't have left until he verified that it was working once the dishwasher was back in the cabinet.
Mary McGarr,
Katy, TXCustomer service response - Dear Mary thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1692220937470
Broke my washer
Your undertrained reps made a bad situation much worse. We are canceling our subscription, and need a refund for the cost of a replacement washer and dryer. Overall stunningly bad service.
Dan O,
Berkeley, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1692222176586
Service of Kenmore Refrigerater
At last, Jonathan E. fixed the problem. It was the 4th visit by a technician for the same problem This vendor could be better at keeping appointments. I give Jonathan E a 5, but dependability of the vendor a 0. I was held "hostage" in my house from 8-5 on 4 different days. Totally unacceptable. Given that this was a repair on a master service plan, I expect the vender felt no urgency to be prompt.
Betty H,
Virginia Bch, VACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1692221911188